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Can’t find my FB friends to send or receive lives from.

bcampbell1978
bcampbell1978 Posts: 6

Level 2
in Support
I have followed all the connection directions provide.  It says I’m signed in through FB.  However I cannot connect to any of my FB friends.

Best Answers

  • bcampbell1978
    bcampbell1978 Posts: 6

    Level 2
    Answer ✓
    That fixed the problem!!! Thank you so much!!
  • QueenB
    QueenB Posts: 15,439
    Answer ✓
    Hmm 🤔

    Can you check the App permission as remember that Facebook has token that expires after 90 days so check out this link too:  http://to.king.com/hAUl

    Hope this does the trick as we have no reported issue from our side :) 


«1

Answers

  • QueenB
    QueenB Posts: 15,439
    Welcome to our Community @bcampbell1978😉

    Is the list you get up to send or receive lives empty? Do you get any error message when trying to send or receive lives? 

    Which device are you playing on, Apple or Android device? 
  • ClareBear1973
    ClareBear1973 Posts: 12

    Level 2
    I’m playing soda, I have no-one in my friends list to send or receive lives. How can I rectify this please???
  • bcampbell1978
    bcampbell1978 Posts: 6

    Level 2
    Yes the friend list is empty when I pull it up to send or receive messages.  I don’t get an error message.  I’m using an Apple device.
  • ClareBear1973
    ClareBear1973 Posts: 12

    Level 2
    I’m on Apple too!
  • QueenB
    QueenB Posts: 15,439
    Thanks for confirming @bcampbell1978 and @ClareBear1973👍

    So there is an issue with Candy Crush Jelly Saga which is currently being investigated, just to make sure we have the same game as we haven't had this reported in Soda game, can you guys send me a screenshot of the empty friends list so I have something to show to the studio?

    For any guidance, please visit this useful website: www.take-a-screenshot.org

    Thanks :) 
  • bcampbell1978
    bcampbell1978 Posts: 6

    Level 2

  • bcampbell1978
    bcampbell1978 Posts: 6

    Level 2
    Im having this trouble in the soda saga.
  • ClareBear1973
    ClareBear1973 Posts: 12

    Level 2
    I’m having trouble in saga, soda and jelly. 😞😞 they all took me back to level one! 😭😭😭😭
  • QueenB
    QueenB Posts: 15,439
    OK cool, thanks 👍

    Since you're on Apple device, can you try the following please:

    - Disconnect the game from Facebook/King account (if connected).
    - Delete Facebook App if you have it installed.
    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
    - Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

    Let me know how this goes :) 

  • bcampbell1978
    bcampbell1978 Posts: 6

    Level 2
    Answer ✓
    That fixed the problem!!! Thank you so much!!

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