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Give feedback on topics!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
On candy crush soda, canceled orders still were charged
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I tried to order 1.99 of bars twice a couple days ago at the end of a round in candy crush soda. Both times the app hit a snag and said sorry nothing was charged. Checked my bank and it showed a hold for each attempted purchase. Today, my bank showed they both went through. The app doesn't show that I received the bars. I checked my Google play account and it says both purchases canceled so I can't click on them to get my money refunded. How do I get my money back?
Answers
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Sorry to hear about this @Lesgrey
We don't handle purchases in the Community. Not to worry as I will guide you through to Support.
Contact our Player Support team here.
Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.
Include your Game ID on the message - This link will help you find it.
Note! It can take up to 72h before receiving a reply.
Hope this helps
