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My Game has gone back to the beginning

Den123
Den123 Posts: 1

Level 1
in Support
After reloading Candy Crush Soda Saga onto my reinstalled Microsoft Office 10 it has gone back to the beginning however I am actually on Game 2754, please could you rectify this.  Many thanks

Answers

  • QueenB
    QueenB Posts: 15,460
    Hi @Den123, welcome to our Community 😉

    So let me make sure I understand the issue, you have downloaded the game on your PC from Microsoft Store? Did you remember to connect the game app to Facebook so your progress can sync?
  • Bxter
    Bxter Posts: 2
    I have the same issue as Den123.  It only happens when I play via Facebook Gameroom.  If played on Facebook, I'm at the correct level.
  • gayleosburn
    gayleosburn Posts: 2

    Level 1
    edited November 2019
    After changing my passwords Candy Crush Soda goes back to the beginning. I work my way back to the 105 level, it won't stay there
  • Domiverf
    Domiverf Posts: 1

    Level 1
    I have the same problem after change password lost all levels, now level 2 and I was above 1000
  • QueenB
    QueenB Posts: 15,460
    @Domiverf, @gayleosburn and @Baxter, when you change password, you need to make sure that all devices that have the game installed get updated with the new password. 

    All you need to do is, disconnect the game app or delete the Facebook app, connect or install the app and sign using the new password. 

    Hope this helps ;) 

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