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After Ad screen goes black - (Collecting details for investigation)!

hi I am losing lives bonuses and boosters after the ad has finished or I click to progress the screen goes black and I cannot continue. So losing every only started happening today

To Ask Your Question:

Accepted answers

QueenB

Hi @Kathyrnn!

There seems to be an issue which is unfortunately affecting the game app! Rest assured however, the game team is aware of this and working as hard as they can to solve this but we don't have a timeframe for a fix just yet.

You can follow up on this topic here.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

ddkk1987

Screen goes black. Tried deleting and reloading app and no luck. Lost a ton of rewards.

LDVandiver

I've been having the same problem for days. Wish they'd fix this!

Damon3575

My game does this when it is the final ad to get more moves at the end of the game. I have to close the app to continue and lose my game progress. I play on Android phone with latest software update.

mel155

Same issue. Pre-game video for boosters goes black and you can’t get out of it without restarting the game. Really annoying. I think it’s the home makeover/ interior design ad.

RhondaBoogie

Watching ads to get extra moves but everytime the screen goes black before getting a reward. Wo everytime i had to restart the game. Now i lost all my Borussen. This is not ok!

mistymiss11

Hello, mine is having a black screen too after watching an ad. Can u fix it? Thanks

daysgoby

I don't have an x on the screen when the screen goes black and therefore I lose lives and goodies. This has been going on far too long. I did a reset to my phone and still the same problems. Thanks in advance for trying to fix this issue.

vlb

I am trying to get video ads for more moves and boosters to help in my play. I reinstalled the game after I reached level 2506. It seemed the game was made almost impossible to move to next level, but I was getting bonus videos. Now with the reinstall there are no videos. What's up?

Creative_Elsa

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Kathyrnn

gardengal212 said:

I get a black screen only when trying to watch some of the ad videos(some work) but I can’t get out Of it AND I don’t get the reward either. Not during game play like others have reported.

Did yours ever get fixed? I’ve tried complaining, updating, shutting device. I still have no ads for bonuses

jbfjbf

all is working again, thank you!

jbfjbf

I have the same issue. the screen goes black when the "curtains" open to get boosters, goes black when given the opportunity to get a booster at the beginning of a level, and goes black at the end of a fail to try to get extra moves. I am playing on Samsung tab s2 using android version 7. this is happening on both soda and saga. I updated both apps today shut down the tablet, allowed to to rest and powered it back up. the issue continues.

QueenB

Hi all, thanks for reporting this issue.

I need to know the following details in order to pass this on to the Studio so they can investigate:

- Which device are you playing on - Android, Apple, Windows, Kindle?
- Which game app version do you have installed?

Which of the adds do get the black screen:

-The pregame ads to get a Booster?
- The end of the game ad that gives you extra moves?

Once I have enough details, I'll be able to pass this on.

Thanks for your collaboration

mutt1173

Same - bonus videos not playing. after choosing to view the bonus video the screen then just stays black. And i have to exit or hit my back button and then lose my bonus

gardengal212

I get a black screen only when trying to watch some of the ad videos(some work) but I can’t get out Of it AND I don’t get the reward either. Not during game play like others have reported.

Kathyrnn

I posted a question on 10/2/19 asking if they had come up with a “timeframe” for when they would be fixing the problem with advertisements not running. I posted it in the Advertisements” thread, “After ad screen goes black” thread and on Queen Bee’s page. It’s now 10/23/19 and I’ve gotten no response. King was first notified about this problem on 5/29/19. We are now coming up on 5 months and the problem still has not been fixed. Is there a “timeframe” yet as to when this problem will be fixed?

Kathyrnn

Kathyrnn said:

Hello Queen Bee. It has been 2 weeks since your previous comment on the advertisements not running. Has the team come up with a “time frame” for when this will be fixed?

I posted this question on 10/2/19 in the “Advertisements” thread, “Ad screen goes black” thread” and on Queen Bee’s page. It’s now 10/23/19 and I’ve gotten no answer. King was first notified about this problem on 5/29/19. We are at almost 5 months now. Is there a “timeframe” yet for when this problem will be fixed?

Auburn_1

It doesn't seem like this will EVER be fixed! I've given up on it, which is sad, because this was my favourite game! They just don't seem to care.

Kathyrnn

Hello Queen Bee. It has been 2 weeks since your previous comment on the advertisements not running. Has the team come up with a “time frame” for when this will be fixed?

Kathyrnn

Hello Queen Bee. It has been 2 weeks since your previous comment on the advertisements not running. Has the team come up with a “time frame” for when this will be fixed?

Accepted answers

QueenB

Hi @Kathyrnn!

You can follow up on this topic here.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

Kathyrnn

Hello Queen Bee. It has been 2 weeks since your previous comment on the advertisements not running. Has the team come up with a “time frame” for when this will be fixed?

Kathyrnn

Hello Queen Bee. It has been 2 weeks since your previous comment on the advertisements not running. Has the team come up with a “time frame” for when this will be fixed?

Auburn_1

It doesn't seem like this will EVER be fixed! I've given up on it, which is sad, because this was my favourite game! They just don't seem to care.

Kathyrnn

Kathyrnn said:

Hello Queen Bee. It has been 2 weeks since your previous comment on the advertisements not running. Has the team come up with a “time frame” for when this will be fixed?

Kathyrnn

gardengal212

I get a black screen only when trying to watch some of the ad videos(some work) but I can’t get out Of it AND I don’t get the reward either. Not during game play like others have reported.

mutt1173

Same - bonus videos not playing. after choosing to view the bonus video the screen then just stays black. And i have to exit or hit my back button and then lose my bonus

QueenB

jbfjbf

all is working again, thank you!

Kathyrnn

gardengal212 said:

I get a black screen only when trying to watch some of the ad videos(some work) but I can’t get out Of it AND I don’t get the reward either. Not during game play like others have reported.

Did yours ever get fixed? I’ve tried complaining, updating, shutting device. I still have no ads for bonuses

Hello, mine is having a black screen too after watching an ad. Can u fix it? Thanks

RhondaBoogie

Watching ads to get extra moves but everytime the screen goes black before getting a reward. Wo everytime i had to restart the game. Now i lost all my Borussen. This is not ok!

mel155

Same issue. Pre-game video for boosters goes black and you can’t get out of it without restarting the game. Really annoying. I think it’s the home makeover/ interior design ad.

Damon3575

My game does this when it is the final ad to get more moves at the end of the game. I have to close the app to continue and lose my game progress. I play on Android phone with latest software update.

LDVandiver

I've been having the same problem for days. Wish they'd fix this!

ddkk1987

Screen goes black. Tried deleting and reloading app and no luck. Lost a ton of rewards.

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