Candy Crush soda closes out when I get the move rush. This happens on my iPad. Please help!

shell1020 · November 2019

The game keeps closing out when I get the move rush. Getting very frustrating. Thanks

QueenB · November 2019

Awesome, thanks @shell1020👍

Could you please check the App Store as a new update got released yesterday which should improve the freezing issue, you should have version 1.152.13.

Hope it helps

shell1020 · November 2019

Thank you so much. I can play the game again!💕

QueenB · November 2019

Sorry to hear about this @shell1020😟

Do you mind coming back with the following details so we can investigate further?

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > name of the game > Make a note of the version number

- Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage, you will see the storage capacity of your device and how much you still have available.

Thanks

shell1020 · November 2019

Hi,
The model # is ML0N2LL/A
The version is 13.2
The game app version isn1.152.12
27.9GB of 128GB used

Thanks
Michele

QueenB · November 2019

Awesome, thanks @shell1020👍

Could you please check the App Store as a new update got released yesterday which should improve the freezing issue, you should have version 1.152.13.

Hope it helps

shell1020 · November 2019

Thank you so much. I can play the game again!💕

Candy Crush soda closes out when I get the move rush. This happens on my iPad. Please help!

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