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witherk

witherk Posts: 1 Newbie

November 2019 in Support

Hi, my game has reset to level 15, but I was on 793, with 81 gold bars and I was up to day 175. What can I do?

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Best Answer

KingChewy Posts: 13,713 Sweet Legend

November 2019 edited November 2019 Answer ✓
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Hi @witherk - welcome to our friendly community. Don’t worry if you have saved your progress via King or FB the player support team should be able to restore your progress. What is your player ID?

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Once you have that please follow the steps outlined on the below help thread regarding progress 🙏🏻

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back#latest
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Answers

KingChewy Posts: 13,713 Sweet Legend

November 2019 edited November 2019 Answer ✓
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Hi @witherk - welcome to our friendly community. Don’t worry if you have saved your progress via King or FB the player support team should be able to restore your progress. What is your player ID?

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Once you have that please follow the steps outlined on the below help thread regarding progress 🙏🏻

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back#latest
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5 · Helpful Sweet Love Haha

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