Games/ Candy Crush Soda Saga/ Support
NEW!🥤 Soda Weekend Challenge HERE I 🏆 Win 30 Gold Bars HERE I 👋 Don't be Shy and Say Hi HERE!

Why is my game not loading prizes

mzneen2mzneen2 Posts: 3 Newbie
in Support
Each time I log into the Candy Crush Soda game it tells me that there is not an internet connection. My progress has been saved but I cannot collect prizes. I cannot log into my account. Is there a glitch in the game? This has been going on for sometime. 
Flag · Helpful Woah! 1Sweet Love Haha

Answers

  • PummyRajPummyRaj Posts: 12,786 Superstar
    Hello @mzneen2 Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!  How are other games on your device?  Are they working fine or the same? 

    According to your reply, I will be able to suggest you what to do next!

    ** IF you tap on "Type your Comment" box located below, you will be able to post back. 

    Talk to you soon!  Have a great rest of the day/evening! 

    Signature - Superstar new 2020 FHS exp FINALpng
    Flag · Helpful Woah! Sweet Love Haha

  • Hey! Would you like to give us your opinion?

  • Mizelledebbie_50Mizelledebbie_50 Posts: 1 Newbie
    I am not receiving any prizes
    Flag · Helpful Woah! 1Sweet Love Haha
  • mzneen2mzneen2 Posts: 3 Newbie
    My device is brand new and it is working fine
    Flag · Helpful Woah! Sweet Love Haha
  • mzneen2mzneen2 Posts: 3 Newbie
    My other games are working fine
    Flag · Helpful Woah! Sweet Love Haha
  • heidifralickheidifralick Posts: 37 Level 2
    Mizelledebbie_50 said:
    I am not receiving any prizes

    Flag · Helpful Woah! Sweet Love Haha
  • heidifralickheidifralick Posts: 37 Level 2
    @Mizelledebbie_50 I'm not receiving mine either and support sent me right back here!!!
    Flag · Helpful Woah! Sweet Love Haha
Sign In or Register to comment.