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“No connection to internet”. - Reported!

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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @dpatch0318
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct information.
    What device are you using for the game?
    What is Game app version?
    Show me a screenshot of the problem you encountered while logging into the game. 
    For instructions on how to take a screenshot please visit here. 
  • QueenL
    QueenL Posts: 1

    Level 1
    Please help. I can’t play the board or compete in races.
  • PummyRaj
    PummyRaj Posts: 44,142
    Hello @QueenL A Warm Welcome to our friendly King Community :) 

    I am very sorry to hear about the issue in your game!  Can you please tell me which game you are having this issue?  

    Is it Candy Soda or some other game?  And what device are you using to play the game?  

    Will it be possible for you to post a screenshot of that "error" message?  This web-page tells you how to take a screenshot  
    https://www.take-a-screenshot.org/

    Please post back tapping on "Type your Comment" box located below.  And to post the screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), then select "Choose Files" to upload the picture from your device.

    Talk to you soon!  Have a great rest of the day/evening!
  • QueenL
    QueenL Posts: 1

    Level 1
    Hello, I am playing from the candy crush soda saga. I’m playing from an iPhone 11
  • prenom
    prenom Posts: 2

    Level 1
    Hello
    no connection between my compte KING et Facebook. I want to save my level in my game Candy Crush Soda 
    thank you 
  • PummyRaj
    PummyRaj Posts: 44,142
    Hello @prenom A Warm Welcome to our friendly King Community :) 

    Can you please explain more about the issue?  I understand that you would like to save your level progress in the game...

    But what do you mean by no connection between King and Facebook?  When you said "my compte" -- is it "your computer"? 

    Please post back and give more details, so that I can be proper assistance to you. 

    ** Tap on "Type your Comment" box located below write back. 

    Talk to you soon!  Have a great rest of the day/evening! 
  • amyjoy1983
    amyjoy1983 Posts: 0

    Newbie
    :( please help 
  • siti_payung
    siti_payung Posts: 13,089
    Hi @amyjoy1983 Some times it happened to me too. What I do is just refresh the game or sometimes I go offline and play the game then later on online again...Sometimes its work sometimes not.
  • Pedro2
    Pedro2 Posts: 0

    Newbie
    For some a few days now I've not had internet connection from Candy Crush Soda Saga on my PC.
    There's an option to connect with facebook but that doesn't connect either.
    Do you have any ideas how to resolve this issue please without loosing where I am?
    Thanks
  • corkie22
    corkie22 Posts: 1

    Level 1
    I would like to know also getting the same thing 
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