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“No connection to internet”. - Reported!

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Answers

  • Spinnifix
    Spinnifix Posts: 25,430
    @loopy66

    ☺ Hi ! ☺

     Would you like to tell us something?

     Then please say so and we'll be happy to answer.

     I wish you a lot of fun here

    ♥♥♥
    Flag · Helpful Sweet Love Haha
  • loopy66
    loopy66 Posts: 3

    Level 1
    I did type something but its disappeared!

    I was trying to spend my coins that I bought to get me through a level that I would have won but its kept saying store unavailable so now I'm stuck again
    Flag · Helpful Sweet Love Haha
  • Spinnifix
    Spinnifix Posts: 25,430
    @loopy66


    ☺ Hi ! ☺

     I would suggest that you update your app and clear the cache.

    If it is still not available, please report back. 

    Since this community does not support buying behavior, please go to the bottom of the page on contact: Please fill out the form and make sure that everything is spelled correctly and send it off. Please do it in your language. You will then receive an automatic email and describe your problem and send it. If you haven't received anything after about 3 days. Please repeat this process. I can't do more for you.


     Thank you and good luck

    ♥♥♥
    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 43,015
    Hello @loopy66, Hearty Welcome to our friendly King Community :) 

    I am very sorry to hear about the issue in your game!!  Can you please tell me something... 

    Are you having issues ONLY with purchasing items with your Gold Bars and everything else is fine?  Or are you having issues with something else too.. for example: receiving the gift from Mr. Toffee's fair, etc,!

    Also, are you using a PC or a mobile device to play the game? 

    Talk to you soon!  Have a great rest of the day/evening!
    Flag · Helpful Sweet Love Haha
  • loopy66
    loopy66 Posts: 3

    Level 1
    Only buying with my couns, and I've lost 20 coins out of my balance now ! not happy and will not be buying anymore 
    Flag · Helpful Sweet Love Haha
  • lrwarrick
    lrwarrick Posts: 1

    Level 1
    Cannot get in. Says please tilt device. I have tried everything
    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 43,015
    Hello again @loopy66, I am very sorry to hear that you have lost 20 Gold Bars from your game :o 

    I need to know which device you are using to play the game! 

    I have one more question to ask you... Can you tell me what were you trying to buy before and you received the message "store unavailable"?  

    I am sorry for continuous questions... the more details I know about the issue, the better it is for us to provide a solution for the issue!! 

    Hope this made sense!  Talk to you soon!  Have a great rest of the day/evening!     
    Flag · Helpful Sweet Love Haha
  • loopy66
    loopy66 Posts: 3

    Level 1
    It's an S9 so android. I was trying to buy more moves as I explained initially 
    Flag · Helpful Sweet Love Haha
  • Woolworth2964
    Woolworth2964 Posts: 3

    Level 1
    edited January 2020
    I haven’t been able to link to the store for days and have been held back because I couldn’t purchase extra moves or boosters. I feel like I should get back all that I lost due to this. It’s insane. It seems like this happens quite often. I  think I’ll quit while I’m still sane. Thank you. 
    Flag · Helpful Sweet Love Haha
  • QueenB
    QueenB Posts: 15,322
    edited January 2020 Answer ✓
    The connection issue is still under investigation as this is something we have been unable to reproduce!

    We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

    Disclaimer - What can affect connectivity:

    - If you're commuting
    - If the area were you're located is not remote
    - if you are on VPN 
    - If your mobile data plan has reached the monthly allowance 


    So this is what we recommend:


    Android -     Delete the game app and clear Google Play Store cache:

    1) Go to apps and find the app called 'Settings' 

    2) Locate the menu called 'Apps' 

    3) Scroll down till you find the 'Google Play Store' 

    4) From here click on 'Clear data' then clear cache. 

    Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

    5) Restart mobile and install the game and try connecting it to Facebook or King account.


    Apple devices - Clear Safari cache:

    - Disconnect the game from Facebook or King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

    - Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.


    Windows 10 - Reinstall the game app:

    -  How to reinstall!


    Facebook:

    - Try the steps here. 


    NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

    Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:


    - Open the game app

    - Select the cogwheel

    - Tap on the "?" mark

    - Scroll or search for "Purchases and Gold Bars"

    - Scroll down to the bottom of the page and hit "Contact Us"


    Thanks :) 

                          
    Flag · 3Helpful 1Sweet Love Haha
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