Mew phone

friborev · February 2020

Om my new phone, my game is starting at level 1, also when I’m locked in whit Facebook. My name is all right, but my picture is gone. What I wrong ? Kindly Eva
PS. Everything is all right at my new iPad

PummyRaj · February 2020

Hello @friborev, Hearty Welcome to our friendly King Community

I am sorry to hear about the issue with the game on your phone!!

Did you just download the game onto your phone OR has it been few days since you started playing on it?

** Please tap on "Type your Comment" box located below to reply back.

Talk to you soon! Have a great rest of the day/evening!

Spinnifix · February 2020

Hello and welcome to this community

☺

Please play the Leve 1 again and end it, then please update the app and clear the cache.

Then it should work again.

♥ Good luck ♥

friborev · February 2020

I’m playing every day, now I have played level 1 again, but I’m not sure, that I understand what you men by update the app, because I’m still at level 2. Hope you can help me.
mvh Eva

QueenB · February 2020

@friborev, could you try the following on your iPad:

- Disconnect the game from Facebook/King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Hope this does the trick :)

Mew phone

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