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Can't connect with Facebook

2ยป

Answers

  • QueenB
    QueenB Posts: 15,496

    @moysesmorais, Hi ๐Ÿ˜‰

    Did you by any chance tried deleting the game app and clearing the Google Play Store cache?


    1) Go to apps and find the app called 'Settings'ย 

    2) Locate the menu called 'Apps'ย 

    3) Scroll down till you find the 'Google Play Store'ย 

    4) From here click on 'Clear data' then clear cache.ย 

    Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.ย 

    5) Restart the device, install the game app and see if you can connect it to Facebook.๐Ÿคž๐Ÿคž๐Ÿคž


    Please note that by reinstalling the game app, you will lose any saved Boosters, lives and possible extra features. We are unable to replace items that has not been purchased but let us know if you have lost purchased items.

    Let me know how it goes please ๐Ÿ˜Š

  • moysesmorais
    moysesmorais Posts: 8

    Level 2

    Yep, did it all,, and disable my facebook app to login through web browser. Still the same. Can't connect

  • QueenB
    QueenB Posts: 15,496

    And you also deleted the game app right?

  • moysesmorais
    moysesmorais Posts: 8

    Level 2

    Yep, clear cache before, then uninstall the game. Restart the phone, installed the game again without Facebook app and didn't work. Then enable my Facebook app again, but still the same.

  • mariej21
    mariej21 Posts: 4

    Level 1

    Did this get resolved, I also can't connect with Facebook, done all the above and still not connecting. Been going on for months now.

  • janebeckner
    janebeckner Posts: 5

    Level 2

    Iโ€™m unable to log in to pet saga using my email or connect to Facebook.

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