Sign Up!

🥤 Click here to see the latest levels in Soda!
🍏 Playing on iOS 11? Read this!
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Payment

lesmnmo1
lesmnmo1 Posts: 3

Level 1
in Support

Why wont app take my card

Answers

  • PummyRaj
    PummyRaj Posts: 44,400

    Hello @lesmnmo1 A Warm Welcome to our friendly King Community 🤗

    I am very sorry to say that your question is not clear for me!!

    Can you please explain more about the issue you are having? Is your game saying "Store not available" OR were you charged, but have not received the items you have purchased?

    Please type your reply in the empty dialogue box located below and provide as many details as you can.

    Talk to you soon! Have a nice rest of the day/evening!

  • lesmnmo1
    lesmnmo1 Posts: 3

    Level 1

    I try to use my card to Purchase Gold bars and the app would not take my card I then contacted my bank to see if there was ahold on my Card as there is money in my account.. The bank Did indeed have ahold on it which I was able to straighten out when I went on the app again it still would not take my card

  • PummyRaj
    PummyRaj Posts: 44,400

    Hello again @lesmnmo1 Thank you for the reply and explanation!

    Let me get back to you with some help for this issue 👍️

    I request you to please be patient till then! Thank you and have a nice day/evening! 🌺

  • QueenB
    QueenB Posts: 15,469
    Thanks for the tag @PummyRaj👍

    @lesmnmo1 unfortunately, we cannot support you when it comes to issues with your card as King games do not hold your payment details.

    Depending on the device you are playing on like if you're playing on an Apple device, you need to check your iTunes account or contact iTunes Support for help.

    Hope this helps you get the assistance you need. 

Hey! Would you like to give us your opinion?

Categories