No lives given but 9 gold bars taken

Lynda_Tucker · July 2016

I used 9 gold bars to refill my lives but the loading icon popped up and the on I got the message that the store wasn't available. This is the second time today (07/17/16) that I have tried to use gold bars for something and I didn't get what I had purchased.

Tony_Mc · July 2016

Hi Linda,

Thanks for posting your question.

I have sent you a private message.

Have a great day!

Tony - King Care Team

Tony_Mc · July 2016

Hi Linda,

Thanks for posting your question.

I have sent you a private message.

Have a great day!

Tony - King Care Team

tiffwilson1 · July 2016

I had the same thing happen to me yesterday. It charged my bars 3 times and I got no life refills either.

thomasstanley10 · February 2020

Several times I have lost gold bars trying to get more lives.

PummyRaj · February 2020

Hello @thomasstanley10, A Warm Welcome to our friendly King Community

I am sorry to hear about the issue in your game!!

Are you not receiving lives into your game after spending your Gold Bars? Can you please give more details? Are you seeing an error message after spending the Gold Bars or is it something else?

Can you please post back and give more details?

thomasstanley10 · February 2020

When I try to buy more lives, gold bars are removed, but no lives given. No error messages.

QueenB · February 2020

If this keeps happening @thomasstanley10, report this to Player Support here so they can investigate further and compensate you for the trouble if you have lost purchased items.

Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

Include your Game ID on the message - This link will help you find it.

Note! It can take up to 72h before receiving a reply.

Hope this helps

No lives given but 9 gold bars taken

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