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Connection problem

satin
satin Posts: 3 Newbie
in Support

Soda will not connect to internet. Other games are fine

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Answers

  • QueenB
    QueenB Posts: 14,961 Community Manager

    Welcome to our Community @satin and sorry to hear your having issues 😬

    Have you by any chance tried restarting the device? Disconnect the device from Wifi and connect it again? Switch from Wifi to mobile data and vise versa?


    Which device are you playing on?

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  • satin
    satin Posts: 3 Newbie

    Just tried restarting. Nothing. I've never had this problem before. Moto g7. Frustrating been playing for years.

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  • QueenB
    QueenB Posts: 14,961 Community Manager

    So are you playing connected to Wifi or mobile data?

    Perhaps you can try clearing the Google Play Store cache, it usually helps.

    1) Go to apps and find the app called 'Settings' 

    2) Locate the menu called 'Apps' 

    3) Scroll down till you find the 'Google Play Store' 

    4) From here click on 'Clear data' then clear cache. 

    Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 


    Now try the game and see how it works.

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  • satin
    satin Posts: 3 Newbie

    Thank you for your help. 😃 I changed my profile name with out logging out first which apparently corrupted the game so I had to reinstall it. Now everything is fine.

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