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“No connection to internet”. - Reported!

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Answers

  • simon1964simon1964 Posts: 0 Newbie

    Whenever I try to claimm my prizes I get a notification saying " no internet access prizes will be available when i connect to the internet" I am connected. How can I solve this?

  • Hey! Would you like to give us your opinion?

  • SpinnifixSpinnifix Posts: 15,174 Ambassador

    Hello and welcome to this community


    Please update your game and clear the cache. You should turn it off for 10-15 minutes and then start again. If that doesn't help:



    Please search for your device and the problem.

                                                                 
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  • Jlyons15Jlyons15 Posts: 6 Level 2

    I'm having the same problems so I'm losing all my award on both games now

  • Michelle_SteeleMichelle_Steele Posts: 1 Newbie

    why do I keep getting no internet

  • LindaloulalaLindaloulala Posts: 1 Newbie

    Yes, please answer the above question. For the past two weeks I have been getting the ‘no internet’ message. Please fix.

  • ElsaElsa Posts: 31,479 Community Hub Moderator

    I just found a message where they are keeping track of this issue. Please follow and post here.



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     * Check out my stories *

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  • ElsaElsa Posts: 31,479 Community Hub Moderator

    Hi guys, to add to what @Spinnifix there is a long thread in the community about no connection to the Internet. I suggest that you check it out @simon1964 and if it's the same thing, please post there because that is where the updates will be posted.

    I am going to post some links below to help you learn how to navigate through the community.

    We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here.  I am also going to give you some very important links below so that you can learn how to navigate through the community.

    Here is a link to help you learn your way around the community. Let's learn more about the King community!

    Make sure to check out the Contest Area for a chance to win gold bars!  You can check if your game is running any current contests, as well as the community contests (General).

    To check out the game community for your King game(s) check out the "Newbies, this message is for you" here. Click on your game(s) and learn more about your game community.

    Please check out the “Idea” area for some of our candy crush games here. Vote! Vote! Vote!



    🌈_________________________________ 🌈_____________________________ 🌈


     * Check out my stories *

     *A guide to help you locate the different areas in the community!*

    #ChoosetoChallenge: It’s the Women’s Month in the King Community!


    🌈_________________________________ 🌈_____________________________ 🌈



  • ElsaElsa Posts: 31,479 Community Hub Moderator

    Hi @adamsessler welcome to our community. To add to what @Sukanta_Biswas wrote I think there is a problem so please follow this link here. If that is the same issue then I suggest you post in that thread because that is where they will be making the updates.

    I am going to post some links below to help you learn how to navigate through the community.

    We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here.  I am also going to give you some very important links below so that you can learn how to navigate through the community.

    Here is a link to help you learn your way around the community. Let's learn more about the King community!

    Make sure to check out the Contest Area for a chance to win gold bars!  You can check if your game is running any current contests, as well as the community contests (General).

    To check out the game community for your King game(s) check out the "Newbies, this message is for you" here. Click on your game(s) and learn more about your game community.

    Please check out the “Idea” area for some of our candy crush games here. Vote! Vote! Vote!



    🌈_________________________________ 🌈_____________________________ 🌈


     * Check out my stories *

     *A guide to help you locate the different areas in the community!*

    #ChoosetoChallenge: It’s the Women’s Month in the King Community!


    🌈_________________________________ 🌈_____________________________ 🌈



  • ClareBear1973ClareBear1973 Posts: 12 Level 2

    I’m still not able to connect to WiFi so that I can compete in the race, send or receive lives etc, Any other games that I’m playing are connecting fine other than King games.

    many thanks

    Clare

  • manfredomanfredo Posts: 9 Level 2

    Hi !

    My name is Manfredo (sorry, English isn't my first language) and I'm playing Candy Crush Saga with my Grandson at a PC with Windows 10, I didn't connect it to Facebook (I use Facebook for other reasons, and don't want to connect it to Candy Crush); we reached level 2134, and suddenly it looks like the game has lost the communication with Internet (despite the computer is connected to Internet).

    (I've also Installed the game at my Cellphone (android), and connect it to my google gmail; there I haven't no problem, but the two games are different.)

    Could someone give me a clue in how can I solve this ?

    Thanks.

  • SpinnifixSpinnifix Posts: 15,174 Ambassador
    edited March 2020

    Hello and welcome to this community


    If your mother tongue is German, or French, or Spanish, you can also post your problem in the sections. Could you please update your game and clear the cache? To your second question: The games are different on each device, since it contains different programming. Hope that answers your question. Good luck In the German area, I could answer it better in German.

                                                                 
    💓 Where there's a will, there's a way 💓

     😉 One look at my profile would help everyone! 👍

     Did you know that there is now an international room for German - French - Spanish?

     🍐 Player Expert for Papa Pear 🥥


  • bearwithmebearwithme Posts: 10,808 Candy Moderator

    Hello @manfredo and welcome to our wonderful King Community. In addition to what my friend @Spinnifix has said above about the International Corner, it appears there is a problem and if you see "There was a connection error. Try again in a bit" this issue is currently under investigation. There is no fix or workaround for this now, but we will keep you posted.

    Thank you for your patience and understanding.


    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
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  • PummyRajPummyRaj Posts: 13,033 Farm Moderator

    Hello @Mustafa30 and @Magieme A Warm Welcome to our friendly King Community 🤗

    I am very sorry to hear about the issue in your game! Is it Candy Crush OR Candy Soda game you are having this issue?

    Do you play any other games on your device? If so, are they working fine?


    Can you please post back and clarify this for me, so that I can suggest you what to do next? To post back, you can simply type your reply in the empty comment box given below.

    Talk to you soon! Have a great rest of the day/evening! 🍬


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This discussion has been closed.