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I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here
Hello @ruthbg Hearty Welcome to our friendly King Community :)
I am very sorry to hear about the issue in your game!
Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!
So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.
Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.
Hope everything works out fine! Have a great rest of the day/evening!
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
- How to reinstall!
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thanks
Hope We get an answer soon Donrh
Mine also not connected
PummyRaj.
I have deleted my email address. It is Soda. When I click on the 'group' man for what I have to do so we get 4 across "Internet access TRy again later " even though I am playing the game on my desktop thru Google and have never had this problem before. I can play but if I get a 'prize' of 1 hour recieve 'stripe candy' I cannot use it as again says Not connected to the internet. I have used on ipad recently but this has never given me this problem when back on desktop and I think but unsure as I am unwell I god same message when I played on ipad.
Hello @Magieme
This King Community is a public forum! Hence, It is not safe to provide your personal details. Can you please EDIT your comment and delete your email address?
To EDIT your above comment, click on the Gear Wheel icon that is located in the top right corner of your comment ---> Click on it and you will see EDIT ---> Click on it and you will be able to delete your email address with "Back space" button or highlighting and deleting it.
Please let me know if you need any further assistance.
Thank you 🙂
Hello @Mustafa30 and @Magieme A Warm Welcome to our friendly King Community 🤗
I am very sorry to hear about the issue in your game! Is it Candy Crush OR Candy Soda game you are having this issue?
Do you play any other games on your device? If so, are they working fine?
Can you please post back and clarify this for me, so that I can suggest you what to do next? To post back, you can simply type your reply in the empty comment box given below.
Talk to you soon! Have a great rest of the day/evening! 🍬
Whay
Hello @manfredo and welcome to our wonderful King Community. In addition to what my friend @Spinnifix has said above about the International Corner, it appears there is a problem and if you see "There was a connection error. Try again in a bit" this issue is currently under investigation. There is no fix or workaround for this now, but we will keep you posted.
Thank you for your patience and understanding.
Hello and welcome to this community
If your mother tongue is German, or French, or Spanish, you can also post your problem in the sections. Could you please update your game and clear the cache? To your second question: The games are different on each device, since it contains different programming. Hope that answers your question. Good luck In the German area, I could answer it better in German.
Hi !
My name is Manfredo (sorry, English isn't my first language) and I'm playing Candy Crush Saga with my Grandson at a PC with Windows 10, I didn't connect it to Facebook (I use Facebook for other reasons, and don't want to connect it to Candy Crush); we reached level 2134, and suddenly it looks like the game has lost the communication with Internet (despite the computer is connected to Internet).
(I've also Installed the game at my Cellphone (android), and connect it to my google gmail; there I haven't no problem, but the two games are different.)
Could someone give me a clue in how can I solve this ?
Thanks.
I’m still not able to connect to WiFi so that I can compete in the race, send or receive lives etc, Any other games that I’m playing are connecting fine other than King games.
many thanks
Clare
Hi @adamsessler welcome to our community. To add to what @Sukanta_Biswas wrote I think there is a problem so please follow this link here. If that is the same issue then I suggest you post in that thread because that is where they will be making the updates.
I am going to post some links below to help you learn how to navigate through the community.
We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here. I am also going to give you some very important links below so that you can learn how to navigate through the community.
Here is a link to help you learn your way around the community. Let's learn more about the King community!
Make sure to check out the Contest Area for a chance to win gold bars! You can check if your game is running any current contests, as well as the community contests (General).
To check out the game community for your King game(s) check out the "Newbies, this message is for you" here. Click on your game(s) and learn more about your game community.
Please check out the “Idea” area for some of our candy crush games here. Vote! Vote! Vote!
Hi guys, to add to what @Spinnifix there is a long thread in the community about no connection to the Internet. I suggest that you check it out @simon1964 and if it's the same thing, please post there because that is where the updates will be posted.
I just found a message where they are keeping track of this issue. Please follow and post here.
Yes, please answer the above question. For the past two weeks I have been getting the ‘no internet’ message. Please fix.
why do I keep getting no internet
I'm having the same problems so I'm losing all my award on both games now
Please update your game and clear the cache. You should turn it off for 10-15 minutes and then start again. If that doesn't help:
Please search for your device and the problem.
Whenever I try to claimm my prizes I get a notification saying " no internet access prizes will be available when i connect to the internet" I am connected. How can I solve this?
@Nita09 sorry to hear youré having issues.
Since we don't know which device you are playing on, please check out the this page and select the platform and the issue you are having on the device and try out the steps.
If you still need help, reply back here with as much details as possible and provide screenshots if possible.
How to take a screenshot!
Thanks 👍
New here? Sign in or create an account to join the fun.
اyes, I don't have any problems with other games.
Candy Soda
(Edit by CM: Unsupported Language) 😭🤨
Yes the above photo is what I get also
Hello again @Magieme and @Mustafa30 and Welcome to our friendly King Community @Vanguarda and @Donrh
When we are having this "Internet Connection" Issue on one single game (it can be Soda or any other game), and all other games and Apps are working fine, the best option for us is to delete and reinstall the game.
This clears up all the Glitches that App is having and help us to play the game without any interruptions from now on wards!
But, please be aware that all your saved up boosters will be deleted and they will not be reimbursed by the King Team UNLESS you have purchased them with real money!
If you would like to go ahead and reinstall the App, here are the steps for your to follow:: Delete the App ---> Disconnect from Internet ---> Clear Cache/Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the game ---> Log into the game ---> You should not have anymore issues now to log in OR to collect the prizes from events and special features.
Please let me know how it goes OR if you need further assistance.
Ive tried deleting and uninstalling doesn't work. Sometimes turning airplane mode on for 10 sec then off works sometimes
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
