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I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here
Hello @ruthbg Hearty Welcome to our friendly King Community :)
I am very sorry to hear about the issue in your game!
Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!
So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.
Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.
Hope everything works out fine! Have a great rest of the day/evening!
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
- How to reinstall!
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thanks
why cant i sync my device game to my laptop...my device keeps telling me no internet yet there is
Same here I've tried everything but still nothing
I TRIED IT STILL DOES NOT WORK
Hi here also the same problem please fix it
I’m still not able to connect to WiFi so that I can compete in the race, send or receive lives etc, Any other games that I’m playing are connecting fine other than King games.
I have an internet connection problem which I do not have with other apps as I am connected. This is frustrating
None of my candy crush games will connect to the internet and when I try to sign in it says we are experiencing difficulties,please try again later
Try using wifi n data to see whether it work?
Hi @mirelaura18
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
We have also encountered such issues in another King's games and have already reported them to our team.
Anyway, we'll get back to you soon. Please Wait a bit.
Thank you.
Hello @mirelaura18 A Warm Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!
Can you please tell me which game you are having this issue in? Is it Candy Soda game OR Candy Crush Saga game?
If it is the original Candy Crush, this is a known issue which was reported to the King Studio team. They are working on a fix for this issue.
If it is Candy Soda, I will need few more details.
But, can you confirm the game first, so that we can discuss further? To reply back, type in the comment box given below.
Talk to you soon! Have a great rest of the day/evening! 🍫 🍫
Why my game keeps showing me store unavailable?
I was wondering why the game says I have no internet connection when I have full bar service and have updated both game and phone
Am facing this problem as well. Tried on another android phone and also same issue. Please fix this as it is really annoying!
Constantly disconnected from the server, I deleted but it didn't get better. There is internet! What else do I do?
Ive tried deleting and uninstalling doesn't work. Sometimes turning airplane mode on for 10 sec then off works sometimes
Hello again @Magieme and @Mustafa30 and Welcome to our friendly King Community @Vanguarda and @Donrh
When we are having this "Internet Connection" Issue on one single game (it can be Soda or any other game), and all other games and Apps are working fine, the best option for us is to delete and reinstall the game.
This clears up all the Glitches that App is having and help us to play the game without any interruptions from now on wards!
But, please be aware that all your saved up boosters will be deleted and they will not be reimbursed by the King Team UNLESS you have purchased them with real money!
If you would like to go ahead and reinstall the App, here are the steps for your to follow:: Delete the App ---> Disconnect from Internet ---> Clear Cache/Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the game ---> Log into the game ---> You should not have anymore issues now to log in OR to collect the prizes from events and special features.
Please let me know how it goes OR if you need further assistance.
Yes the above photo is what I get also
(Edit by CM: Unsupported Language) 😭🤨
اyes, I don't have any problems with other games.
Candy Soda
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I just found a message where they are keeping track of this issue. Please follow and post here.
Hi guys, to add to what @Spinnifix there is a long thread in the community about no connection to the Internet. I suggest that you check it out @simon1964 and if it's the same thing, please post there because that is where the updates will be posted.
I am going to post some links below to help you learn how to navigate through the community.
We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here. I am also going to give you some very important links below so that you can learn how to navigate through the community.
Here is a link to help you learn your way around the community. Let's learn more about the King community!
Make sure to check out the Contest Area for a chance to win gold bars! You can check if your game is running any current contests, as well as the community contests (General).
To check out the game community for your King game(s) check out the "Newbies, this message is for you" here. Click on your game(s) and learn more about your game community.
Please check out the “Idea” area for some of our candy crush games here. Vote! Vote! Vote!
Hi @adamsessler welcome to our community. To add to what @Sukanta_Biswas wrote I think there is a problem so please follow this link here. If that is the same issue then I suggest you post in that thread because that is where they will be making the updates.
many thanks
Clare
Hi !
My name is Manfredo (sorry, English isn't my first language) and I'm playing Candy Crush Saga with my Grandson at a PC with Windows 10, I didn't connect it to Facebook (I use Facebook for other reasons, and don't want to connect it to Candy Crush); we reached level 2134, and suddenly it looks like the game has lost the communication with Internet (despite the computer is connected to Internet).
(I've also Installed the game at my Cellphone (android), and connect it to my google gmail; there I haven't no problem, but the two games are different.)
Could someone give me a clue in how can I solve this ?
Thanks.
Hello and welcome to this community
If your mother tongue is German, or French, or Spanish, you can also post your problem in the sections. Could you please update your game and clear the cache? To your second question: The games are different on each device, since it contains different programming. Hope that answers your question. Good luck In the German area, I could answer it better in German.
Hello @manfredo and welcome to our wonderful King Community. In addition to what my friend @Spinnifix has said above about the International Corner, it appears there is a problem and if you see "There was a connection error. Try again in a bit" this issue is currently under investigation. There is no fix or workaround for this now, but we will keep you posted.
Thank you for your patience and understanding.
Whay
Hello @Mustafa30 and @Magieme A Warm Welcome to our friendly King Community 🤗
I am very sorry to hear about the issue in your game! Is it Candy Crush OR Candy Soda game you are having this issue?
Do you play any other games on your device? If so, are they working fine?
Can you please post back and clarify this for me, so that I can suggest you what to do next? To post back, you can simply type your reply in the empty comment box given below.
Talk to you soon! Have a great rest of the day/evening! 🍬
Hello @Magieme
This King Community is a public forum! Hence, It is not safe to provide your personal details. Can you please EDIT your comment and delete your email address?
To EDIT your above comment, click on the Gear Wheel icon that is located in the top right corner of your comment ---> Click on it and you will see EDIT ---> Click on it and you will be able to delete your email address with "Back space" button or highlighting and deleting it.
Please let me know if you need any further assistance.
Thank you 🙂
PummyRaj.
I have deleted my email address. It is Soda. When I click on the 'group' man for what I have to do so we get 4 across "Internet access TRy again later " even though I am playing the game on my desktop thru Google and have never had this problem before. I can play but if I get a 'prize' of 1 hour recieve 'stripe candy' I cannot use it as again says Not connected to the internet. I have used on ipad recently but this has never given me this problem when back on desktop and I think but unsure as I am unwell I god same message when I played on ipad.
Mine also not connected
Hope We get an answer soon Donrh
i am at level 10300. is there anyone higher than me?
it’s genuinely annoying me how i keep failing these levels because i cant use any gold bars fix this!!!!!!!!!!!!!
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
