Share news, updates, or anything Soda-related you'd love to chat about!
Need help with the Soda? Ask your question or check for answers here.
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Got a feature idea? Share your thoughts to help make Soda even better!
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here
Hello @ruthbg Hearty Welcome to our friendly King Community :)
I am very sorry to hear about the issue in your game!
Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!
So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.
Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.
Hope everything works out fine! Have a great rest of the day/evening!
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
- How to reinstall!
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thanks
why cant i sync my device game to my laptop...my device keeps telling me no internet yet there is
Same here I've tried everything but still nothing
I TRIED IT STILL DOES NOT WORK
Hi here also the same problem please fix it
I’m still not able to connect to WiFi so that I can compete in the race, send or receive lives etc, Any other games that I’m playing are connecting fine other than King games.
I have an internet connection problem which I do not have with other apps as I am connected. This is frustrating
None of my candy crush games will connect to the internet and when I try to sign in it says we are experiencing difficulties,please try again later
Try using wifi n data to see whether it work?
Hi @mirelaura18
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
We have also encountered such issues in another King's games and have already reported them to our team.
Anyway, we'll get back to you soon. Please Wait a bit.
Thank you.
Hello @mirelaura18 A Warm Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!
Can you please tell me which game you are having this issue in? Is it Candy Soda game OR Candy Crush Saga game?
If it is the original Candy Crush, this is a known issue which was reported to the King Studio team. They are working on a fix for this issue.
If it is Candy Soda, I will need few more details.
But, can you confirm the game first, so that we can discuss further? To reply back, type in the comment box given below.
Talk to you soon! Have a great rest of the day/evening! 🍫 🍫
Why my game keeps showing me store unavailable?
I was wondering why the game says I have no internet connection when I have full bar service and have updated both game and phone
Am facing this problem as well. Tried on another android phone and also same issue. Please fix this as it is really annoying!
Constantly disconnected from the server, I deleted but it didn't get better. There is internet! What else do I do?
Ive tried deleting and uninstalling doesn't work. Sometimes turning airplane mode on for 10 sec then off works sometimes
Hello again @Magieme and @Mustafa30 and Welcome to our friendly King Community @Vanguarda and @Donrh
When we are having this "Internet Connection" Issue on one single game (it can be Soda or any other game), and all other games and Apps are working fine, the best option for us is to delete and reinstall the game.
This clears up all the Glitches that App is having and help us to play the game without any interruptions from now on wards!
But, please be aware that all your saved up boosters will be deleted and they will not be reimbursed by the King Team UNLESS you have purchased them with real money!
If you would like to go ahead and reinstall the App, here are the steps for your to follow:: Delete the App ---> Disconnect from Internet ---> Clear Cache/Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the game ---> Log into the game ---> You should not have anymore issues now to log in OR to collect the prizes from events and special features.
Please let me know how it goes OR if you need further assistance.
Yes the above photo is what I get also
(Edit by CM: Unsupported Language) 😭🤨
اyes, I don't have any problems with other games.
Candy Soda
New here? Sign in or create an account to join the fun.
Hi @RenoVations
We're sorry for your problem.
We noticed such a problem and the problem was reported to the studio.
Full information HERE.
In Candy Soda Crush Saga when I try to buy gold or boosters, the screen where you buy says 'Contacting' and has done this for several days.
Hi rosie25,
Probably a server / internet issue. Have had it happen to me many times in the past. Also, be sure to check your MS Account, to see if any charges have gone thru. The game may also say at the end of "Contacting", "Oops something happened on our end, no funds were taken from your account". However, the MS Store, every time has charged me, after an order did not go thru. I am disputing 3 charges because of this. The game is doing its job, it is the MS Store, that is not doing its job, on these false billings.
My solution, has been to close the game, then reopen it. You might lose or see a different number, like on the amount of gold in your piggy bank, for example at Candy Crush Saga, had 30 Gold Bars, after above message/s, might have 29 or less. I just play till it's back to 30 again.
I don't use smartphones or own one. Connections are iffy on them, since the airwaves are bombarded with wifi devices. I use wired ethernet direct connections, are still the way to go. Yes, Win 10 Pro - PC, is how I play. Have Comcast/Xfinity Speed, 1 gig down, 35 mp up. So really shouldn't have any connection issues. But it happens, because game servers are bombarded with request.
So close game, reopen it. Or wait a few mins, might be a bottleneck on your server connection.
Check your online MS Account, to see if you were charged or not.
Hope this helps.
Thx Origins7 Dale,
3/23/2020
P.S. A Comcast/Xfinity tech. showed me a meter reading on why smartphones or anything wireless, was bad to have. There were bubbles all over that meter, especially he said in apartment complex areas. The airwaves are bombarded with wifi phones, wired ethernet direct connections are still the way to go. In fact my neighbor, has to go outside to even try to get a good connection on her calls. She lives downstairs btw, goes outside to phone me, yup that bad. So use your desktop app, if you have it.
why won’t any of my Candy Crush games connect to the internet?They were working just fine then one day they said not connected,when I try to login with email it says no internet connection please try later,I even tried making a new account and it still says the same thing,it just won’t connect to WiFi!!Please Help!!
Hello and welcome to this community
Could you please check your device whether you have a connection to the WiFi? Please go to your Settings menu.
Then please go to this link. Might help you!
Hi,yes I do have a connection to WiFi and I play on IOS
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
