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Missing Gold Bars

jackiemsmith2
jackiemsmith2 Posts: 2 Newbie
in Support

I purchased the additional gold bars package for $16.99 to continue and complete a level, but the gold bars were never added to my account. I have a receipt of the purchase. Please advise.

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Answers

  • stan1981
    stan1981 Posts: 3,418 Legend
    Answer ✓

    U have to contact support to help u check on this...

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  • bearwithme
    bearwithme Posts: 16,367 Candy Moderator

    Hi @jackiemsmith2 and welcome to our wonderful King Community. As @stan1981 said, you need to contact Player Support.

    You can contact Player Support directly from a mobile device (this way support will have all the details needed to help), all you need to do is:

    - Open the game app

    - Select the cogwheel

    - Tap on the? mark

    - Tap on "I need help with lost progress"

    - Scroll down to the bottom and hit "Contact Us"

    If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.

    image.png

    On the form click on “Problems with Purchases” then click on “Accidental Purchase” or “Purchased items not received” and then explain the details in the comment section provided on the form.

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  • jackiemsmith2
    jackiemsmith2 Posts: 2 Newbie

    Thanks. I just contacted Support.

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