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No internet connection when I try to play arcade, but obviously connected as playing quests
Answers
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Having same problem here...
Hope this issue will fix soon.
Btw, Thanks for giving us the 24hr unlimited lives! #StayHome
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Como faço para conectar o fliperama novamente?
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Same problem here
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Try to restart ur phone. Check that u on the latest version n try again ... n try wifi n data
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Why am I getting no internet connection when trying to play arcade, but I've collected my daily booster also refreshed my phone no change!!!!
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Not getting an internet connection in candy crush soda.
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Bummed with the no internet connection issue
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Help! Can’t play in Jimmy’s arcade. Keeps telling me no internet. What to do
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Oops! Meant Jimmy’s arcadd
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Hello Sodalicious people!
Thank you so much for letting us know about this! We'll gladly investigate this problem. 🕵️
But first please check the following to make sure that your connectivity is as good as it gets.
What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
These are the recommended steps which have helped many players:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thanks for your cooperation!❤️
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