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I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here
Hello @ruthbg Hearty Welcome to our friendly King Community :)
I am very sorry to hear about the issue in your game!
Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!
So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.
Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.
Hope everything works out fine! Have a great rest of the day/evening!
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
- How to reinstall!
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thanks
I can't even change my password with no internet connection. I am up to date and have had this problem for almost a year. I only have the problem with this app. I'm still waiting for a fix that works. In the meantime, I'm still having fun playing the game. It would just be a lot more fun with an internet connection and the capability to actually receive earned prizes. Hope all stay safe!
I have everything up-to-date. My device is current. I have tried all the fixes recommended.
I also have super strong Wi-Fi and a signal extender. Nothing is helping
My profile is constantly up to date.. this is a new problem for 5 days now.. im guessing because of the pandemic..
@Sharonatoo
Hi there!
I'm a normal player like you. I have no extras. Only I have a good WiFi provider and the device does not cause me any problems and I keep it up to date. That is all. Everyone should do that. Keep everything up to date.
It's interesting to me that it is mostly the Ambassadors that do not have the problem. Also which is it? There is no problem or you are investigating the problem that thousands are having? Can't have it both ways.
Thank you for your suggestions, Spinnifix. I'm not changing my service provider. I only have this problem here. Stay safe and well in Germany!
I have a Wi-Fi booster, my location is definitely nothing to do with it, my network provider is fab, and it's definitely not down to my network, and everything else is working perfectly fine, just my candy crush soda saga that is having issues with connecting to the internet, I'll just find another game to play
Thanks for the suggestions. Stay safe and well in Germany!
@LadyRaffie & @Lola_Pop
I have uninstalled and reinstalled the game, it is still telling me I have no internet connection and is the only app I use that does this.
@Sharonatoo , I'm sorry you feel like that. I wanted to share these steps once again as they have really helped many people- and they have told us so.
But I understand it's frustrating if they don't solve the issue in your case and I can assure you the team in the Studio are investigating.
Please accept my apologies for the inconvenience.
It's just mean to tell people to try these fixes. It is not the slow connectivity and if your fixes worked we would not still be commenting. There is no way you are working on this bug or you would have it fixed.
Hiya!!
As our Superstar @Sukanta_Biswas says, the Internet can be a bit slow these days. However, it can be very useful to keep the following in mind:
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
So this is what we recommend:
Android - Delete the game app and clear Google Play Store cache:
Thanks !!!
You will find solutions to the problem through app reinstall but you will lose the stored boosters.
Hello and welcome to this community
Please check your device if the internet connection is stable. Then refresh your game and clear the cache and restart. In the support area there is a fraud about internet connection problems. Please go there.
Could u please fix it's been like the this for a month...so I can't collect my gifts that I already earned.....
I don't know how to fix it. If you find out, let us know. Stay safe and well!
How we fix this problem?
Candy crush soda keeps saying no internet connection all week
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Again, I had that problem (no connection to Internet) at my desk PC with Windows 10.
For me, was a solution to unistall the Candy Crush Soda and install it again; when I've restarted, I was at the same level but connected.....
It's definitely this game app. I have no internet connectivity issues with any other games! I think having people delete everything is crappy. We've been playing this game forever and we've invested time and money, for some, not to mention energy! Please fix it!!!
To be honest, I've also had a lot of internet connection problems in Soda lately, which will no doubt have to do with Corona. I don't have this often in the regular game, but I always do in the Events like Mr. Toffee's Fair and BubbleGum Hill as soon as I want to receive the rewards. As a result, I have not received twice the lollipop rewards of BGH but I did receive the gold bars. I also play Saga and never have internet connection problems there. This does indicate that the connection has problems only with Soda 🤔.
Something changed in the last few days that messed up Mr. Toffee again with the "no internet connection message". It's bizarre. Happening on all Android devices on multiple characters. I have tried deinstalling and reinstalling facebook and Candy Crush Soda. Sometimes it recognizes the connection enough to update the board and allows me to "tick" a tile but then when I complete the tile it says it will update next time I am connected. I think it also happens if I try to unclick a tile. But then I go to my laptop and the tile has been done so the game is connecting.
Logging in and out of facebook sometimes helps but not always. I have to play on my laptop instead. I don't get daily bonuses and rarely get to watch an ad for a booster. It regularly thinks it is the first time I am using Mr. Toffee giving me all the instructions for use but then "my" board still appears.
You really need to get this fixed.
I have the same problem. It seems every time there is game update, there is a problem. I have turned auto updates on and that didn't work, turned them off and that didn't work. I've tried just about every suggestion offered and nothing works. I've decided to just play the game anyway. Without an internet connection, I can't spend any money, so it is what it is. But, much more fun with the ability to win prizes and boosters.
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
