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“No connection to internet”. - Reported!

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Answers

  • amandae595amandae595 Posts: 63 Level 3

    Thanks for the suggestions. Stay safe and well in Germany!

  • Linda9196Linda9196 Posts: 2 New Bee

    I have a Wi-Fi booster, my location is definitely nothing to do with it, my network provider is fab, and it's definitely not down to my network, and everything else is working perfectly fine, just my candy crush soda saga that is having issues with connecting to the internet, I'll just find another game to play

  • amandae595amandae595 Posts: 63 Level 3

    Thank you for your suggestions, Spinnifix. I'm not changing my service provider. I only have this problem here. Stay safe and well in Germany!

  • SpinnifixSpinnifix Posts: 7,895 Game Expert
    Hi Guys!
    I think if the Corona crisis is over, it will be better with the Internet & WiFi. Please be patient. Otherwise, please try the steps of our dear CM@Lola_Pop . Please pay attention to the internet signal that it is stable. And please keep your games and the device always up to date. That means refresh and clear the cache. Otherwise, another game is playing which is currently better. Better times will come!!!
    All the best and stay healthy.
    Greetings from Germany
                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • SharonatooSharonatoo Posts: 10 Level 2

    It's interesting to me that it is mostly the Ambassadors that do not have the problem. Also which is it? There is no problem or you are investigating the problem that thousands are having? Can't have it both ways.

  • SpinnifixSpinnifix Posts: 7,895 Game Expert

    @Sharonatoo


    Hi there!


    I'm a normal player like you. I have no extras. Only I have a good WiFi provider and the device does not cause me any problems and I keep it up to date. That is all. Everyone should do that. Keep everything up to date.

                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • leese1c1leese1c1 Posts: 2 New Bee

    My profile is constantly up to date.. this is a new problem for 5 days now.. im guessing because of the pandemic..

  • SharonatooSharonatoo Posts: 10 Level 2

    I have everything up-to-date. My device is current. I have tried all the fixes recommended.

    I also have super strong Wi-Fi and a signal extender. Nothing is helping

  • amandae595amandae595 Posts: 63 Level 3

    I can't even change my password with no internet connection. I am up to date and have had this problem for almost a year. I only have the problem with this app. I'm still waiting for a fix that works. In the meantime, I'm still having fun playing the game. It would just be a lot more fun with an internet connection and the capability to actually receive earned prizes. Hope all stay safe!

  • manfredomanfredo Posts: 9 Level 2

    Again, I had that problem (no connection to Internet) at my desk PC with Windows 10.

    For me, was a solution to unistall the Candy Crush Soda and install it again; when I've restarted, I was at the same level but connected.....

  • LovelyLovesLovelyLoves Posts: 8 Level 2

    It's definitely this game app. I have no internet connectivity issues with any other games! I think having people delete everything is crappy. We've been playing this game forever and we've invested time and money, for some, not to mention energy! Please fix it!!!

  • SpinnifixSpinnifix Posts: 7,895 Game Expert
    You can tell the players everything they can do. But the best thing after so many complaints is that the studio does a check up. power. That shouldn't be that difficult. There is the cause - reason that players can play. I also noticed during the episode race that there was no internet connection. Which is nonsense because I could play. Some functions have malfunctions. That comes from the studio and not from the equipment. So please check times !!! It should be borne in mind that several players are now playing in this Corona period. So it is burdened. What bothers me is that you always put it on the player first. Sure, you can do a check up yourself. I would recommend that to every player and keep it up to date. Every player can do that himself. I think that is clear and so I am happy to pass it on here !!
                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • YoscaYosca Posts: 1,740 Game Expert

    To be honest, I've also had a lot of internet connection problems in Soda lately, which will no doubt have to do with Corona. I don't have this often in the regular game, but I always do in the Events like Mr. Toffee's Fair and BubbleGum Hill as soon as I want to receive the rewards. As a result, I have not received twice the lollipop rewards of BGH but I did receive the gold bars. I also play Saga and never have internet connection problems there. This does indicate that the connection has problems only with Soda 🤔.


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  • TheaPierrotTheaPierrot Posts: 24 Level 2

    Something changed in the last few days that messed up Mr. Toffee again with the "no internet connection message". It's bizarre. Happening on all Android devices on multiple characters. I have tried deinstalling and reinstalling facebook and Candy Crush Soda. Sometimes it recognizes the connection enough to update the board and allows me to "tick" a tile but then when I complete the tile it says it will update next time I am connected. I think it also happens if I try to unclick a tile. But then I go to my laptop and the tile has been done so the game is connecting.

    Logging in and out of facebook sometimes helps but not always. I have to play on my laptop instead. I don't get daily bonuses and rarely get to watch an ad for a booster. It regularly thinks it is the first time I am using Mr. Toffee giving me all the instructions for use but then "my" board still appears.

    You really need to get this fixed.

  • amandae595amandae595 Posts: 63 Level 3

    I have the same problem. It seems every time there is game update, there is a problem. I have turned auto updates on and that didn't work, turned them off and that didn't work. I've tried just about every suggestion offered and nothing works. I've decided to just play the game anyway. Without an internet connection, I can't spend any money, so it is what it is. But, much more fun with the ability to win prizes and boosters.

This discussion has been closed.