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We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
Anyone can help me?
tuti_costa
Posts: 2 Newbie
in Discussions
good afternoon, can someone help me? i have been playing candy crush soda for some time, i have already passed level 3000. a few days ago all my challenges, events, games with friends, etc ... i have no option to earn lives, gold bars, boosters .. Anyway, nothing happens with my progress and level changes. Has anyone ever experienced this? thanks!
Comments
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Welcome to the Community @tuti_costa
I am sorry to hear you’ve lost everything. Are you playing Soda via Facebook or King account? What device are you playing? And can you make a screenshot please? https://www.take-a-screenshot.org
Please comment below and we get back to you!
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Hello @tuti_costa Like @AbhinavSargar said, some features are in a testing phase. But let’s try some tricks as well. Have you updated the game and your device? Sometimes it’s possible that you are unable to play these challenges because you don’t have the latest version of the app or a stable Internet connection, or simply you’re not connected to the Kingdom or Facebook. Clear the cache. And you can try opening the game, logging out of the Kingdom or Facebook, closing the game, turn off your device for 5-10 minutes, restart your device then finally re-opening and connecting again. I hope this helps.
