Internet connection !
Comments
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Mine has been unable to "connect to the internet" for almost 2 years. When I contacted the devs about it they gave me a non answer and indicated I was on a level far below where I'm actually at apparently since this internet connection issue is not updating progress with them. I'm level 573 they think I'm at 388. uh no.
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well after I tried a couple of fixes that horribly went wrong - I was reset back to level 1 and then I was able to get reset another way to level 388 which still wasn't right, I bit the bullet and asked the devs to reset my account and to the correct level of 573. As of last night, my game is working as intended and the issues appear to be gone. Of course I am super bummed that my daily log in progress of 167/168 days is gone and that's nearly 6 months of daily log ins down the drain and I have to start over, but they said there was nothing they could do about that.
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Hello and welcome to
Slow internet, offline game, or any other reason, you may encounter such problems. You can check out some troubleshooting below.
Reset / clear cache data from the App Store - check app update - log out of the game - restart the device - open the game and log in.