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Why didn't I receive my gold?

Oopsedoops
Oopsedoops Posts: 28

Level 3
in Support

I won 20 gold in the "Describe that Sodalilicious feeling" contest. I left my I.D., but I never got my gold. How can I get it?

Best Answers

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    @Oopsedoops Have found your post and tagged the CM to it so hopefully they will get this sorted when they are back in work .As its the weekend you may have to be patient and wait till Monday

    Thanks

  • Lola_Pop
    Lola_Pop Posts: 12,038
    edited July 2020 Answer ✓

    Hi @Oopsedoops !

    I've sent the Gold Bars to your account now. I guess I must have missed your post- I'm sorry! 😓

    I hope that doesn't keep you from participating in our other competitions! You could win some more and have lots of fun 🤗

«1

Answers

  • georginarule
    georginarule Posts: 6

    Level 2

    I didn’t get my gold even tho’ I paid £8.99 for it !!

  • hechicerilla
    hechicerilla Posts: 10,353

    Hello @Oopsedoops

    I'm sorry you didn't receive your award You should ask the person who organized the contest. At this time I don't remember who did it. She will give you the solution

  • Freddy_
    Freddy_ Posts: 68,477

    @Oopsedoops Hi and welcome , sorry to here you never received your gold from this contest if you go back to contest and post this in there i will tag the superstar that ran the competition, that way you will get a quick response

    Hope this helps

  • hechicerilla
    hechicerilla Posts: 10,353

    Hello @georginarule

    Welcome to the community. Unfortunately the community does not take care of the problems in the purchases, since it must provide confidential data. To fix it you should contact customer support in your game application

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    @Oopsedoops Have found your post and tagged the CM to it so hopefully they will get this sorted when they are back in work .As its the weekend you may have to be patient and wait till Monday

    Thanks

  • [Deleted User]
    [Deleted User] Posts: 0

    Newbie

    Congratulations on winning 20 gold bars! Hope you get them soon. Don't spend it all in one level.🤣🤣🤣

  • georginarule
    georginarule Posts: 6

    Level 2

    Hi, I know that the community can’t help me but you all sound supportive, so thank you for that. I was just having yet another grumble about my lost purchase. 😩

  • georginarule
    georginarule Posts: 6

    Level 2

    Just to let you know that I had a nice apology yesterday........ and my 50 gold bars plus another 25 as a gift!!!!!!

    Very happy player now 😀

  • Lola_Pop
    Lola_Pop Posts: 12,038
    edited July 2020 Answer ✓

    Hi @Oopsedoops !

    I've sent the Gold Bars to your account now. I guess I must have missed your post- I'm sorry! 😓

    I hope that doesn't keep you from participating in our other competitions! You could win some more and have lots of fun 🤗

  • Oopsedoops
    Oopsedoops Posts: 28

    Level 3

    Thank you very much, Lola_Pop!

Hey! Would you like to give us your opinion?

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