Why didn't I receive my gold?

Oopsedoops · July 2020

I won 20 gold in the "Describe that Sodalilicious feeling" contest. I left my I.D., but I never got my gold. How can I get it?

Freddy_ · July 2020

@Oopsedoops Have found your post and tagged the CM to it so hopefully they will get this sorted when they are back in work .As its the weekend you may have to be patient and wait till Monday

Thanks

Lola_Pop · July 2020

Hi @Oopsedoops !

I've sent the Gold Bars to your account now. I guess I must have missed your post- I'm sorry! 😓

I hope that doesn't keep you from participating in our other competitions! You could win some more and have lots of fun 🤗

georginarule · July 2020

I didn’t get my gold even tho’ I paid £8.99 for it !!

hechicerilla · July 2020

Hello @Oopsedoops

I'm sorry you didn't receive your award You should ask the person who organized the contest. At this time I don't remember who did it. She will give you the solution

Freddy_ · July 2020

@Oopsedoops Hi and welcome , sorry to here you never received your gold from this contest if you go back to contest and post this in there i will tag the superstar that ran the competition, that way you will get a quick response

Hope this helps

hechicerilla · July 2020

Hello @georginarule

Welcome to the community. Unfortunately the community does not take care of the problems in the purchases, since it must provide confidential data. To fix it you should contact customer support in your game application

Freddy_ · July 2020

@Oopsedoops Have found your post and tagged the CM to it so hopefully they will get this sorted when they are back in work .As its the weekend you may have to be patient and wait till Monday

Thanks

[Deleted User] · July 2020

Congratulations on winning 20 gold bars! Hope you get them soon. Don't spend it all in one level.🤣🤣🤣

georginarule · July 2020

Hi, I know that the community can’t help me but you all sound supportive, so thank you for that. I was just having yet another grumble about my lost purchase. 😩

georginarule · July 2020

Just to let you know that I had a nice apology yesterday........ and my 50 gold bars plus another 25 as a gift!!!!!!

Very happy player now 😀

Lola_Pop · July 2020

Hi @Oopsedoops !

I've sent the Gold Bars to your account now. I guess I must have missed your post- I'm sorry! 😓

I hope that doesn't keep you from participating in our other competitions! You could win some more and have lots of fun 🤗

Oopsedoops · July 2020

Thank you very much, Lola_Pop!

Why didn't I receive my gold?

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