Alex_The_Witch

Game Expert

Comments

  • Hey everyone, Thank you for reporting these issues. Our team's aware of it and working on finding a fix. You may face a spinning loading icon or new connection error message. Feel free to reach out to our player support team here: Contact Us We're available 24/7. Thank you in advance for your understanding and patience.
    in Shop not Loading 13/03 - (Edited by CM: Under Investigation)! Comment by Alex_The_Witch March 15
  • Hey there @artsloon . Hope you're doing well. Could you confirm if this is the Gemini AI ad? In addition to that, it would also help if you could provide the following details: The name of the game where the ad appeared The day and time you saw the ad The country you’re playing from The type of ad (video or static image) A…
    in Google Ad Comment by Alex_The_Witch March 15
  • Hey there @cdeloof . Hope you're doing well. I'm sorry to hear you're facing an issue with your Booster Wheel. Please refer to this post to catch any updates about it: Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game! As for the Extra Moves not received, please reach out to our player…
    in Help Comment by Alex_The_Witch March 15
  • Hey there! I hope you're doing well. I understand your concern about the video adverts feature that would give you free items no longer appearing in your game, and would like to clarify its availability within the game. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in…
    in No Ads Feature for Boosters in Candy Crush Saga Comment by Alex_The_Witch March 15
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
    in Cuándo suben más niveles. Comment by Alex_The_Witch March 15
  • Hey there @Kiraneries . Hope you're doing well. Thanks for flagging this level, I've now reported it to our Studio team. If I can assist with anything else let me know. Have a great day.
    in Lever 8547 Comment by Alex_The_Witch March 15
  • Hey there @dia_candy ! I hope you're doing well. I understand you're having some trouble redeeming your Candy Pins' rewards. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our player…
    in pins collection reward Comment by Alex_The_Witch March 15
  • Hey there @16124488373 . Hope you're doing well. We were aware of this issue and have now fixed it. Please start playing again for the fix to take effect. If the issue persists, I advise you to reach out to our player support team:…
    in 10 X multiplier not showing Comment by Alex_The_Witch March 15
  • Hey @Techrax4532 . Hope you're doing well. Could you please provide more details about what you're reporting? If possible, share an audio file or video, so we can better understand. Thanks in advance and have a great day.
    in The music is different sound Comment by Alex_The_Witch March 15
  • Hey there @sami44667788 ! I hope you're doing well. I understand you're having some trouble getting the new All Stars 2026 tournament's soundtrack to play on your device. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this…
    in all stars 2026 not update even music my phone Comment by Alex_The_Witch March 15
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