I cannot transfer my game to my new phone

Question

I have had an account for so many years that the email I signed up with I no longer have access too. Before when I would change phones the game would copy to a new device without asking my login. But now it needs me to login but I can't as I don't have access to the email to change the  password. I need to update my account email to my current one. I'm not getting any help from candy crush support email. Please help

Alex_The_Witch · Answer

Hey there @AnnemarieBotes .

Thanks for sending that info. I redacted your email addresses for your protection. But I was able to find your account, don't worry.

I've now sent you a reply in ticket 16636097. Please reply whenever you can so we can continue providing assistance.

Thanks in advance.

AnnemarieBotes · Answer

Hi Alex the email is

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

and id is 1197221058. I need to change the email to

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

Alex_The_Witch · Answer

Hey there @AnnemarieBotes ! I hope you're doing well.

I understand you're having some trouble recovering your old progress. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community.

I understand you've already reached out to our player support team but didn't get the assistance you need. I tried finding your account on my side but nothing showed up under the email address in your Community account, so I'm assuming the email in your gaming account is a different one.

Could you please instead share the ticket number you have from the case opened with our support team? Either that or your Core User ID will be fine.

Thank you in advance and have a great day! 🌞