Cezdiamond

Community Manager

Comments

  • Hi Lynn- Thanks for posting on King Care. Which model of device are you playing on? To see your transactions on an iOS device please see this link: https://support.apple.com/en-us/HT204088 To see your transactions on an Android device please see this link: https://support.google.com/store/answer/6160235?hl=en To see your…
    in How can I get a list of past purchase amounts from my candy crush game, I think one purchase was put Comment by Cezdiamond March 2017
  • Hi Sunshine- Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels. Please let us know if you are stuck on a certain level, maybe we can…
    in Why are the levels so hard to beat now? Comment by Cezdiamond March 2017
  • Hi eM- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Jelly sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in I lost my entire progress in jelly cause of New device ;( Comment by Cezdiamond March 2017
  • HI Helen- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. I can understand your disappointment, let's get you back on track. Please could you update to the latest iOS version, and try our full troubleshooting steps here:…
    in Candy crush cannot be open Comment by Cezdiamond March 2017
  • Hi rdali- Welcome to King Care! I can understand your mother's disappointment, let's get her back on track so that she can continue on her sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…
    in lost progress Comment by Cezdiamond March 2017
  • Hi Sadie1600- Thanks for posting on King Care. I am really sorry that you did not receive your full purchase, I can understand your disappointment. Let's make things right again. I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your…
    in I did not receive any candies when I bought a bundle. Comment by Cezdiamond March 2017
  • Hi CJ- Thanks for posting on King Care. I am really sorry that you did not receive your full purchase, I can understand your disappointment. Let's make things right again. I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.…
    in Missing items Comment by Cezdiamond March 2017
  • Hi Linda- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Let's try and get you back on track :-) Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended…
    in my candy crush game keep going off Comment by Cezdiamond March 2017
  • Hi Danielle- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in How do I restore lost levels? Comment by Cezdiamond March 2017
  • Hi Shawn- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone crashing. I can understand you disappointment :-( Let's get you back on track. Do you have the latest iOS version installed? Please try our troubleshooting steps here:…
    in My candy crash app keeps crashing when I try to get into app on my iphone 6s? Comment by Cezdiamond March 2017
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