Cezdiamond

Community Manager

Hi Blue, unfortunately when you don't play the game through Facebook you can lose your progress. Facebook saves your progress but I will try to elevate this to a Kind Admin and perhaps she can help you further with this. My suggestion for now is please, please play through Facebook because then if your phone stops working…

Hi Diamond Cez, Thank you for your reply. I have collected all the companions except for the Humpback Whale on Level 855. In the reward section I have collected the Arctic Fox at level 1095 and Phoenix at Level 1110 and also the ? at Level 1125 with one star. I therefore believe that I should have been able to collect the…

Hi Nadine, someone from the King team might be able to restore the progress for you, I'll pass your problem on :-) Thanks Lynette!

I can pass your suggestion along to the King team but I can't predict whether they will put it into action. Thanks for the suggestion. Thanks for passing on!

Morning Diamond Cez, Thank you for your help. David You're welcome!

Good Morning! The race ended, so I did what I was told. The new race appeared faster, because I always had to play, win a few stars and then only a new one appeared, but I did not win the race prize that ended recently. Thanks Thanks Chicken Slayer! I will send a message now :-)

Hi Belinda, thank you for posting on King Care. Firstly we can start with some trouble shooting. Turn off your wifi. Restart your device. Restart wifi, open the game. Log back in. The reason why it may keep vanishing could be because they are having issues and sometimes if a lot report it, they withdraw it from the game…

Thank you Cez for such a quick response! I wasn't aware of why this endless cascade can happen so I learned something new this morning! By the way please tell the team that I love the "tap to skip" button that they have added to the game. I use it all the time! Thanks Elsa!

Hi Cora !! Sorry you did not receive the package you purchased. I am passing your message along to the Moderators, so they can help you with your account. Have a great day, and thank you for contacting King Care !! Thanks Tracy!

Thanks Cez for helping him! No problem :-)