Cezdiamond

Community Manager

Hi Greg, I will pass this on to the King team to see if they can help you :) Thanks for passing this on :-)

Hi Faith- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem progressing in your game. I would like to check your account so I have sent you a message. Please click on the envelope icon in the top right hand corner of the screen. Have a sweet week! :-) Hello Emily, sure! I will…

I restored my iPhone with iCloud and lost all of my levels. Ugh. I was way over 1,000 too! I tried to "log in" but I must not have ever entered an email address. Never went through Facebook either. Am I out of luck? Hi Ben I will send you a private message through King Care.

If/When the issue is resolved will we be notified? It seems that is a wide spread glitch effecting many players. Thank you for your attention on this. We hope to have an update for you soon. Thanks for your understanding.

@Cezdiamond I have the same issue. I lost my level 1412 progress when I was trying to move progress to new device by connecting to facebook. The old phone said all progress synced, but then when I connected to Facebook on the new device, it started syncing level 1 with my account! So now I've lost all progress! Please…

Hi. I've changed device some time ago and was on about lvl 300. I can't seem to recover the progress when logging in through facebook or with an email. Would be grateful for assistance I have sent you a private message John :-)

I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️ I will send you both messages :-)

I have the same problem! I had to re install your candy crus app and all of my boosters were lost then. And there vere many of them!! I would really want them back! Let me send you a message so that we can check your account.

I have the same issue. I completed level 530 and the app crashed and now it’s making me redo the level. Hi Prude! Are you still experiencing this problem?

Question, did someone actually help you and get your progress back? They said they can only get me back to a general idea of where I was. It's been 3 days since they said they would help but have not heard back or gotten my levels restored. Hi Kat! I have replied to your message, once you get back to me we can restore your…