Chrisho

Level 2

@Xarly Thank you so much for your help!! Everything is back to normal now! Thanks again!!! =) =) Cheers :)

@"Pummy Raj" Thanks a lot for your help!! I understand that the old high scores will be gone but that’s fine as long as the progress is restored =) Thanks again! :)

@"Pummy Raj" Thanks for your help! :) My game user id is 5765343546 Thanks again for your help!! Have a great day! =)

@"Pummy Raj" Thanks for your help! But unfortunately I wasn’t able to get my progress back by following the steps in the link. I would be very grateful if the Community Manager could help. Thanks again! =)

@"Pummy Raj" Thanks for your advice! I think the issue of losing levels is because the game had problems connecting to the internet before I reinstalled the app, hence my progress couldn’t be saved to my kingdom account. Thanks and have a nice day too! =)

@QueenB Thanks for you help before! I have finally reinstalled the candy crush soda app and my gold bars look fine. However, it shows that I’m on level 2494 while I am already on level 2547. I would be very grateful if this could be fixed! Thanks!! Also, I had around 30-40 boosters each, would I be able to get them back?…

@QueenB Thanks for helping! I am playing on an Android mobile device for the sww@shd.edu.hk account, do I follow the same steps? Thanks and sorry for all the questions!

@QueenB Thanks for you reply! Actually the problem happened to my other kingdom account: sww@shd.edu.hk The number of gold bars are still 0, and I can’t log in to my kingdom account or access online races like the bubblegum hill. Thanks in advance for you help!

Ever since the last update of Candy Crush Soda Saga I haven’t been able to log in to the kingdom using my email, and the 693 gold bars I own disappeared. I play on my Android mobile device. Please help.