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Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

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Answers

  • PummyRaj
    PummyRaj Posts: 44,040
    Hello @Chrisho, Thank you for replying back 🙂

    Were you able to get your Level progress back with the help of above link OR do you need Community Manager’s help with anything?

    * Thank you for removing your email address from above post 👍

    Have a great week ahead 🤗
  • Chrisho
    Chrisho Posts: 9

    Level 2
    @Pummy Raj

    Thanks for your help! But unfortunately I wasn’t able to get my progress back by following the steps in the link. I would be very grateful if the Community Manager could help.

    Thanks again! =)
  • PummyRaj
    PummyRaj Posts: 44,040
    edited July 2019
    Hello @Chrisho, Hope you are having great Monday 🤗

    I am sorry to hear that the link did not work for you to restore the levels!!  Probably, it helps only when we loose whole level progress.. not sure!!

    Can you please provide your game user ID number through this link
    https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

    If you are playing through Facebook, let me know as the above link doesn't work!!  

    Talk to you soon!  Have a great rest of the day!
  • Chrisho
    Chrisho Posts: 9

    Level 2
    @Pummy Raj

    Thanks for your help! :)

    My game user id is 5765343546

    Thanks again for your help!! Have a great day! =)
  • PummyRaj
    PummyRaj Posts: 44,040
    Hello again @Chrisho, 

    I will request the Community Manager to help with restoring your level progress to # 2547. 

    But, I would like to give you a heads-up that, they will not be able to give you your old high scores back!!  Will that be OK for you? 
  • Chrisho
    Chrisho Posts: 9

    Level 2
    @Pummy Raj 

    Thanks a lot for your help!! I understand that the old high scores will be gone but that’s fine as long as the progress is restored =) 

    Thanks again! :)
  • Xarly
    Xarly Posts: 2,509
    Hi @Chrisho ,

    Thanks for the patience and apologies that this happened to you! We looked into your account and reverted the changes. Now you will be back to level 2497 but bear in mind that all previous levels now will show with 2 stars. As per usual, you can go and replay them if you wish to improve the scores there.

    Looking forward to seeing you around in the Community!  :)

    Cheers,
    Xarly
  • Chrisho
    Chrisho Posts: 9

    Level 2
    @Xarly

    Thank you so much for your help!! Everything is back to normal now! 

    Thanks again!!! =)=)  

    Cheers :)
  • _Elsa_
    _Elsa_ Posts: 37,284
    Hi @Chrisho, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

  • bernie-7
    bernie-7 Posts: 7

    Level 2
    I’m getting the same problem, reluctant to uninstall before I’m certain playing levels can be restored 

Hey! Would you like to give us your opinion?

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