Lily_Lim Newbie

Hi Lily- Thanks for posting on King Care. I am sorry that you are experiencing a problem with your game. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended devices to be sure that yours is fully compatible…

Thank you, but I have gone through all the process in your links and it's still happening :( I use samsung galaxy s7 which was on the recommended devices list, and the game version I am having trouble is 1.83.12.