MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Katherine, If you have a mobile device then I suggest you install Pet Rescue Saga on it, connect the game to Facebook in order to retrieve your levels and then try the level from there. Once the level is completed your progress is synced back to Facebook and you should now be able to continue the game :-) Let me know…
    in level 448 will not open. it just spins the hour glass Comment by MarkHawk June 2018
  • Hi Katherine, Thanks for posting and sorry to hear the game got stuck. I've tried the level and it should load OK. Would you happen to have another computer where you can try from? It might be either a network issue or a browser issue - so if you can also try with another browser then please post back to update me. Kind…
    in level 448 will not open. it just spins the hour glass Comment by MarkHawk June 2018
  • Hi Sarah, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Farm Heroes Comment by MarkHawk June 2018
  • Hi Shainaz, Thanks for posting your feedback for those high levels in Farm Heroes Saga. I've seen other players with similar feedback and I'll make sure the game studio gets your input. - Mark
    in Level 1915 Comment by MarkHawk June 2018
  • Hi Deejane, Those high levels are tough to crack and I've seen other posts with similar statements as your. I'll make sure the game studio gets your input. - Mark
    in Starting at level 1911 , impossible! (without spending money) Comment by MarkHawk June 2018
  • Hi Cecil, Please let me know what happens when you try to install Candy Crush Saga directly from Google Play Store: https://play.google.com/store/apps/details?id=com.king.candycrushsaga If your device is listed as not compatible then unfortunately you won't be able to play the game on your e-reader. - Mark
    in How to add King games on nook hd tablets through google play store? Comment by MarkHawk June 2018
  • Hi Rocky, We are currently working together with Facebook in order to solve the issue. Unfortunately I can't give you an exact date for when it is solved. If you have the option then please try playing Farm Heroes Super Saga from a mobile device until the FB issue has been solved. - Mark
    in Not possible to request lives for 3 months Comment by MarkHawk June 2018
  • Hi Maria, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Stuck on level 1827 Comment by MarkHawk June 2018
  • Hi guys, Don't forget that your post only counts if it's entered here: https://goo.gl/GFAhPL :-) - Mark
    in Contest time - 100 gold bars and some sweet King goodies await! Comment by MarkHawk June 2018
  • Hi Holly, Please see this blog post: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Kind regards, - Mark
    in Refund? Comment by MarkHawk June 2018
Avatar