MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Laura, Would you happen to have a screenshot of how it looks on your screen? I'm not fully sure what you mean. Are the levels already checked as in already played? Let me know a bit more and I'll try to help you out :-) - Mark
    in Why can't I play Mystery Mountain? Comment by MarkHawk June 2018
  • Hi Peter, Thanks for additional info! Game Studio is working on the issue. Update to follow as soon as I know more. Also thanks to you Milena for helping with feedback. Much appreciated :-) - Mark
    in Unable to send lives - URL Blocked - OAuth error Comment by MarkHawk June 2018
  • Hi Sandgroper, Sounds like 1913 is a show stopper. I'll take your feedback to the game studio. Just out of curiosity - how did you manage to complete level 1907? - Mark
    in Level 1907 FHS Comment by MarkHawk June 2018
  • Hi Nancy, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in pet rescue critter carniva Comment by MarkHawk June 2018
  • Hi Bertha, Thanks for telling. I know the Game Studio is working on locating the error. Sometimes it helps to clear the browsers cache, but it's not a 100% working method. Instead I suggest you play Pet Rescue Saga on a mobile device until the issue has been fixed. - Mark
    in DUPLICATE TABS Comment by MarkHawk June 2018
  • Hi Peter, Thanks for telling. We're currently looking into the issue. I can't give you an exact date for when this will be fixed. In the mean time I suggest you play the game on a mobile device. - Mark
    in Unable to send lives - URL Blocked - OAuth error Comment by MarkHawk June 2018
  • Hi Rocky Lélé! Thanks for taking the time to screen record the issue. We're currently working on a fix in order to solve the issue. I'll update you as soon as I know more :-) - Mark
    in Not possible to request lives for 3 months Comment by MarkHawk June 2018
  • Hi Anita, Thanks for your updates. I have double checked your account; both transactions took place from your Facebook account matching your login and IP address. To clarify the levels: Pet Rescue Saga currently has 146 episodes with a total of 2172 levels (each episode normally consists of 15 levels) Kind regards, - Mark
    in all of my gold bars vanished i had 20 of them, give them back Comment by MarkHawk June 2018
  • Hi guys, If you are running an older version of Windows you might be able to upgrade the OS to a newer version in order to solve any issues with WebGL as well as drivers. >> Jules; if you had luck with running the game in Firefox then you should be able to continue from the level you were at before. Just make sure you are…
    in Can't get on my Candy Crush Soda Saga. Comment by MarkHawk May 2018
  • Hi Dina, Please let me know which version of the game you have installed. I'd also like to know which mobile device you are using as well as OS version. Thanks in advance for your reply. - Mark
    in Problem with my account Comment by MarkHawk May 2018
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