MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

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  • Update 03.05.2018 We're still investigating the issue. In the meantime I suggest that you sync your FB account with your Kingdom account and in the game settings connects to Kingdom. This thread shows the steps: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
    in Lost Facebook Connection - More info here Comment by MarkHawk May 2018
  • Hi Sathya, Thanks for your feedback. Candy Crush Saga is all about being good at combining candies. The levels gets increasingly challenging and the random orders of the candies can be rather tricky. We are not forcing our players to play Candy Crush Saga and I hope you will find other games that better suits your skills…
    in Why play a game? No logic, Nobody ever wins until King's AI lets you. Comment by MarkHawk May 2018
  • Hi Rayvyn, Thanks for your update. Could you please try another game to see if the issue is the same? Try installing Candy Crush Jelly Saga https://play.google.com/store/apps/details?id=com.king.candycrushjellysaga and let me know if the issue is there as well.
    in cannot connect to servers Comment by MarkHawk April 2018
  • Hi Robyn. Looks like there's an issue with the connection and we are investigating it. Please follow this thread for updates: https://care.king.com/en/alphabetty-saga/lost-facebook-connection-more-info-here - Mark
    in My frieds list is gone, cant get or send lives on ANY of KING games.. Comment by MarkHawk April 2018
  • Hi Rayvyn, Are you on Android or iOS? Would you happen to have another Internet connection to try from? For instance mobile data instead of WiFi.
    in cannot connect to servers Comment by MarkHawk April 2018
  • Hi Lisa, The speed as well as the bouncing candies (if you have those) are part of a test from the Candy Crush Soda Saga Game Studio. I will take your feedback back to the Studio so the guys can adjust accordingly. - Mark
    in settings changed since update Comment by MarkHawk April 2018
  • Hi Speedoo, If you don't want to participate in the event then try the iOS back button: firmly press the left side of the screen and swipe all the way to the right side of the screen (lifting your finger before then or increasing the pressure will open the app switcher instead.) 
    in How do I opt out of hatching the baby dragon? Comment by MarkHawk April 2018
  • Hi Deannace, Did you have a chance to catch what the dialogue box said? Normally when a level ends uncompleted there's an explanation. Thanks if you have a screenshot. I haven't seen other players with issues on level 359 so I want to start the error search here. - Mark
    in Level 359 Jelly: Same ol' dilemma. Comment by MarkHawk April 2018
  • Hi KY! Did this happen when you got the phone or was the game working OK on your Samsung before the issues occurred? I was thinking it could be another app interfering. I recently got a Samsung Galaxy and noticed that it has a battery saving feature that might affect gameplay. If you have this option on your phone then try…
    in Loading issue Comment by MarkHawk April 2018
  • Hi Kethryvalis, Would you happen to have another Internet connection to test if the issue is located there? Which version of the game do you have installed? It might be that there's a newer version available on the App store so please also check if the game version you have installed is the latest version. - Mark
    in "No Connection!" for Magic Duel Comment by MarkHawk April 2018
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