QueenB

Community Manager

Comments

  • Okay @Ana260753 Lets try something else…when you open the Help Center, please search for this article in Spanish: No encuentro mi progreso en el juego: cómo recuperar mis niveles Once you open the article, scroll all the way down to the bottom. You should see a “Chat with us” button there. Hope this helps!
    in Perdí mi progreso y necesito recuperarlo Comment by QueenB 2:46PM
  • Hi @judilittle and welcome to the Community! Could you please share a bit more information so we can guide you in the right direction? Can you let us know: What level you were on before your progress was lost? Was your game connected to a King account or Facebook? Are you now seeing your game back at level 1? Have you…
    in Progress Comment by QueenB 1:34PM
  • Hi @Ana260753 and welcome to the Community 😊 Sorry to hear you’ve lost access to your Facebook account and need help restoring your progress. The best thing to do is to first create a King account in the game… Check HERE how to do it. Once that is done, please contact Player Support directly from the game and ask them to…
    in Perdí mi progreso y necesito recuperarlo Comment by QueenB 1:13PM
  • Hi @Naughty01 , Sorry to hear this keeps happening, and thank you for explaining what you’re seeing. Just to better understand the issue, do you remember if the Super Color Bomb disappeared after you left the game, closed the app, restarted the game, or came back after a break? I’m asking because details like that can help…
    in Super color bombs Comment by QueenB 1:09PM
  • Hi @Winky30 I stumbled upon your message here and wanted to check something with you…. so when you open the game app, does it bring you to this pop up asking you to play level 6100? Can you please close this pop up and get back to us with a screenshot of the game map so we can see your avatar? Hope to hear back from you…
    in Atorada! Comment by QueenB 9:53AM
  • That is correct @feifei215, level 22 445 is the last available level and new levels will be released today, we usually update this here: Wait few more hours and check your game again 😊
    in Reached the end of the map cannot earn gold bars Comment by QueenB 9:40AM
  • Hi @MartynDay Thanks for sharing your feedback about Level 10 308. Could you please share a screenshot of the level with us? It would help us take a closer look at the board and better understand what you’re seeing in your game as some of us might are not be at your level yet but we can share some tips on how to pass it 😉
    in Level 10308 Comment by QueenB 9:34AM
  • Hi @feifei215 First off, well done on making it to the end of the map 🥳 We understand why this feels frustrating when you've reached the end of the episode. At the moment, the best thing to do is keep your game updated and check back when new levels are released and the good news is that there is a new batch of levels…
    in Reached the end of the map cannot earn gold bars Comment by QueenB 8:01AM
  • Hi @Jasam2025 and thanks for your question. When Unlimited Lives ends, the game does not automatically refill back to 5 lives. It returns to your normal lives, so if you had 1 life available, that is what you may see after the timer finishes. Hope this clears out any doubts and have a sweet day 😊
    in Unlimited life after timer expired Comment by QueenB 7:43AM
  • It's still being rolled out gradually so hopefully you will have it soon as well @Johan_DelaCena 🤞
    in 👫 Candy Teams: Play Together. Win Together - Info Questions & Team Sharing Comment by QueenB June 9
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