QueenB

Community Manager

Comments

  • Hi everyone, Thanks for reporting this and for sharing the screenshot. This has now been reported to the studio team, and they’re currently looking into it. We don’t have a confirmed fix or timeline to share just yet, but we’ll keep an eye on it and update you here when we know more. To help the team investigate, could you…
    in 🛠️ Win Streak reward screen freezing - Under Investigation! Comment by QueenB June 1
  • Thanks for the questions everyone. To clarify, the Live Final date has not changed. June 12th is the date when the public broadcast and YouTube watch-along will go live. Finalist information will be shared on June 8th through the official Candy Crush social channels and the All Stars site. We’ll also share the update here…
    in All Stars 2026: What's happened to "Meet the finalists" this week? Comment by QueenB June 1
  • Don't worry @oo1414 From what I can see, I don't think anyone was accusing you of doing something wrong. Christine was simply asking for clarification about whether YouTube links are allowed in the community. And yes, if a video is directly related to helping players with a Candy Crush Saga level, sharing it can be okay.…
    in . Comment by QueenB June 1
  • Thank you for getting back to us with your ID @Johan_DelaCena I've passed it on to Support so they can have a closer look and they should get back to you soon ☺️
    in I need refund for gold bars pls Comment by QueenB June 1
  • Excellent, thank you @Alienscar for the tag 😉
    in I need refund for gold bars pls Comment by QueenB June 1
  • Hi everyone 😊 Just to clarify: sharing a YouTube video can be okay if it is directly related to helping players with a Candy Crush Saga level. What we want to avoid is general promotion of a channel, especially if players are sent somewhere but the level help is not available yet. That can be confusing for players who are…
    in . Comment by QueenB June 1
  • Hi @christinewupp Thanks for asking! I know we are all curious to find out who the All Stars finalists are 😃 Finalist information will be revealed through the official Candy Crush social channels and the All Stars site on June 8th. Once that update is live, I’ll also share it here in the community. Players will also be…
    in All Stars 2026: What's happened to "Meet the finalists" this week? Comment by QueenB June 1
  • Hi @JesusFez and welcome to the Community 😊 Sorry to hear the app freezes when you try to watch an ad. Could you please check a few things for us? Does this happen with one specific ad, or with different ads? When did it start happening? How often does it happen? Is your game updated to the latest version? Also, please try…
    in The app freezes because of the ads Comment by QueenB June 1
  • Thank you for sharing the screenshot @oo1414 and well done again on finishing first in the leagues you played. Since you had access to Soccer Leagues before the wider start date, it looks like you were part of an early test. Early tests can sometimes work a little differently, so I don’t want to guess or give you the wrong…
    in ⚽ Soccer Season Kicks Off: Get Ready for Soccer Leagues! Comment by QueenB June 1
  • Hi@qt15 Thanks for sharing your idea about the Fish booster. The Fish has changed as part of its updated version, so I don’t want to give the wrong impression that the previous version is planned to return. That said, feedback about why players preferred the older Fish is still useful for the team. Was it mainly because it…
    in Fish Comment by QueenB June 1
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