QueenB

Community Manager

How cute is this little dragon tea party 😃 ☕🐉 Denize looks like she’s living her absolute best life here. Love the crossover energy, she fits right in with the movie gals 😄

Hi everyone 👋 Just popping in with a quick update on the Star Tournament issue. The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero 🤞). Please keep an eye on…

Thanks for getting back to us 🙏 I know how frustrating this must feel, especially when you just want to sit down and enjoy the game without all the extra headache. The good news is that the game does seem to run properly for you on both the Windows app and your Android device, which means your progress is safe and the…

Hi @debs0630 , thank you so much for trying all those steps and for sticking with us through this. At this point it definitely looks like a corner-case issue connected to the browser version on Facebook. Since your game is showing different level layouts on reload and sometimes even jumping back to level 1, I’d really like…

Hi @debs0630 , thanks for your patience! I’ve been following the thread and wanted to jump in. What you’re describing is not a progression issue. You are on the correct level on your map. The real issue is that the wrong game board loads when you click Play.. sometimes it loads Level 1, sometimes another random board,…

Hi @ajanace 👋 Thanks for reaching out, that sounds really stressful. Just to understand better: When you open Candy Crush now, are you back to level 1, or is it just not showing as connected to Facebook anymore? Are you playing on mobile (Android / iOS) or Windows? A couple of things worth checking first: Make sure you’re…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question? That way, one of our friendly community members can jump in to assist you 😊 Thanks for…

Hi there 👋 If Facebook isn’t letting you log in on your desktop, that’s unfortunately not something we can fix from the game side. Login issues like that are handled by Facebook themselves. I’d recommend trying: • Checking that you’re logged into Facebook in your browser • Trying a different browser • Updating the browser…

Hi there 👋 That definitely sounds frustrating, so let’s try to figure out what happened. Just to understand it better, which feature was this reward from? Candy Royale, Episode Race, or something else? Also, did the game freeze, or did you just get the connection-error pop-up? And if you relaunch the app and check your…

Hi @HeidiPG 👋 No worries at all, you don’t need to play with the sound on to create a tape. A tape is made by finishing four episodes in the Concert Chaos event. You’ll unlock one music layer after each special level, and once you’ve completed the fourth one, your full Candy track turns into a tape in your collection. So…