Candy Crush Saga

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Access lost

ajanace

I lost the access from the Facebook that was linked to my candy crush account. Is there any chance of recovery?

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ajanace

My facebook account is now blocked, i can no longer use it.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/513507/access-lost

Hi @ajanace 👋

Thanks for reaching out, that sounds really stressful.

Just to understand better:

When you open Candy Crush now, are you back to level 1, or is it just not showing as connected to Facebook anymore?
Are you playing on mobile (Android / iOS) or Windows?

A couple of things worth checking first:

Make sure you’re using the right Facebook account
Sometimes devices are logged into a different FB profile than the one that had the progress.

Open the Facebook app / website and check which account is logged in
Then open Candy Crush → Settings → “Connect” / “Log in with Facebook” and see if it connects correctly

Check if anyone else has used your device
If someone else logged into their own Facebook on your phone/tablet/PC, the game might now be linked to their account instead. If that’s the case, log them out of Facebook, log back in with your account, then restart the game and try connecting again.

Restart and reconnect

Close the game completely
Restart your device
Open Candy Crush and try connecting to Facebook again from Settings

If after all that you’re still stuck or your progress is gone, then yes, there’s still a chance of recovery. In that case, the next step would be:

Contact Player Support from inside the game
Tell them:

You lost access to the Facebook account that was linked
Roughly which level you were on
Which device you’re playing on no

They can then check your data and see if they can restore your progress to your current device/login.

Reply back here with what you see (level 1 or not, device, etc.) and we can try to narrow it down further 😉

Accepted answers

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/513507/access-lost

Hi @ajanace 👋

Thanks for reaching out, that sounds really stressful.

Just to understand better:

When you open Candy Crush now, are you back to level 1, or is it just not showing as connected to Facebook anymore?
Are you playing on mobile (Android / iOS) or Windows?

A couple of things worth checking first:

Make sure you’re using the right Facebook account
Sometimes devices are logged into a different FB profile than the one that had the progress.

Open the Facebook app / website and check which account is logged in
Then open Candy Crush → Settings → “Connect” / “Log in with Facebook” and see if it connects correctly

Restart and reconnect

Close the game completely
Restart your device
Open Candy Crush and try connecting to Facebook again from Settings

If after all that you’re still stuck or your progress is gone, then yes, there’s still a chance of recovery. In that case, the next step would be:

Contact Player Support from inside the game
Tell them:

You lost access to the Facebook account that was linked
Roughly which level you were on
Which device you’re playing on no

They can then check your data and see if they can restore your progress to your current device/login.

Reply back here with what you see (level 1 or not, device, etc.) and we can try to narrow it down further 😉

ajanace

My facebook account is now blocked, i can no longer use it.

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