Access lost

Question

I lost the access from the Facebook that was linked to my candy crush account. Is there any chance of recovery?

ajanace · Answer

My facebook account is now blocked, i can no longer use it.

QueenB · Answer

https://community.king.com/en/candy-crush-saga/discussion/513507/access-lost

Hi @ajanace 👋

Thanks for reaching out, that sounds really stressful.

Just to understand better:

* When you open Candy Crush now, are you back to level 1, or is it just not showing as connected to Facebook anymore?
* Are you playing on mobile (Android / iOS) or Windows?

A couple of things worth checking first:

Make sure you’re using the right Facebook account

Sometimes devices are logged into a different FB profile than the one that had the progress.

* Open the Facebook app / website and check which account is logged in
* Then open Candy Crush → Settings → “Connect” / “Log in with Facebook” and see if it connects correctly

Check if anyone else has used your device

If someone else logged into their own Facebook on your phone/tablet/PC, the game might now be linked to their account instead. If that’s the case, log them out of Facebook, log back in with your account, then restart the game and try connecting again.

Restart and reconnect

* Close the game completely
* Restart your device
* Open Candy Crush and try connecting to Facebook again from Settings

If after all that you’re still stuck or your progress is gone, then yes, there’s still a chance of recovery. In that case, the next step would be:

Contact Player Support from inside the game

Tell them:

* You lost access to the Facebook account that was linked
* Roughly which level you were on
* Which device you’re playing on no

They can then check your data and see if they can restore your progress to your current device/login.

Reply back here with what you see (level 1 or not, device, etc.) and we can try to narrow it down further 😉