Snow_Rider

Community Manager

https://community.king.com/en/candy-crush-jelly-saga/discussion/480057/on-the-tablet-the-level-i-passed-is-stuck Hi there! If you’re logged into the game, use the same credentials and have both the game and your devices updated, synchronization should work smoothly. However, it might also depend on the device you’re…

https://community.king.com/en/pet-rescue-saga/discussion/480073/why-can-t-i-purchase-on-rescue-pet-or-use-my-current-gold-bars Hey there! Which platform are you using to play? Here are a few steps that might help resolve the issue: Make sure you’re logged into the game. Disconnect from VPN, if you’re using one. Try…

https://community.king.com/en/pet-rescue-saga/discussion/comment/3222302#Comment_3222302 Happy Monday! 😊 Great to hear that the Petopia progress remains unchanged! Thank you for sharing the details. It seems the Studio has identified the root cause of the problem and is actively working on a fix. Hopefully, the level issue…

https://community.king.com/en/pet-rescue-saga/discussion/479732/help Hi there! The Help Friends feature is temporarily disabled, and we’ve recently shared an update about it in this thread. In the meantime, you can enjoy other features and events, like Winter Petopia that is available now :)

Hello players! We hear your frustrations and see all your reports about the issue with sending and receiving lives. While we don’t have any updates to share just yet, we want to assure you that the Studio is actively investigating the matter. If you’re experiencing this problem, please continue reporting it. Information…

Hey there! Thanks for reporting the level! The Studio is already looking into it! 😊

https://community.king.com/en/pet-rescue-saga/discussion/479622/level-8198 Hey there! If you’re playing on Facebook, we’ll be releasing a fix shortly to make the level easier to pass. 😊 For players on other platforms, the fix has already been released, so the level should now be passable. Let us know if you experience any…

https://community.king.com/en/pet-rescue-saga/discussion/479602/where-has-all-the-mini-bonus-games-gone Hey there! Mystery Mountain is usually disabled during Petopia, but don’t worry! It will be back once the event is over 😊 In the meantime, if you're not seeing any other events, please make sure you're signed into the…

https://community.king.com/en/pet-rescue-saga/discussion/479586/why-does-game-say-sorry-cant-connect-every-time-i-ask-for-help-on-a-hard-level Hey there! The Studio has recently disabled the feature, you can read more about it here. That said, it would be great if you could share the screenshot with the error message. 😊

https://community.king.com/en/pet-rescue-saga/discussion/comment/3217649#Comment_3217649 Hey @KristieC! So sorry to hear about the inconvenience caused. This is a known issue, and the Studio is actively investigating it. Please keep an eye on this thread for the latest updates. In the meantime, we've reset your progress…