Xarly

Community Manager

Comments

  • Hi @fwashington , In the Community we only see a portion of the players' feedback. Here at King we run multiple tests, surveys, player analysis and community pieces of feedback and we work on it to try and make the best possible mobile games that there are. As of now, we have hundreds of millions of players (literally)…
    in Anyone noticed that the levels are now harder since recent changes? Comment by Xarly February 2019
  • Hey @texmex1010 , Sorry this one didn't get seen by the team! We are mooore than happy to have you here and have you help other players - that's what a Community is all about! You can just jump on those threads and comment, I'm sure players would love help from others :smile:. Looking forward to seeing you around! Cheers,…
    in I am trying to figure out how to post a solution to one of the questions on playing a certain level Comment by Xarly February 2019
  • I know right? :awesome: I was mind-blown when I got to visit. Our offices here in Barcelona are very cozy and really good but the London ones are just state of the art! Some players, like @Yaz_Milani pointed out, get to visit some of our offices in special occasions so maybe one day you guys get to do it too! :scream:
    in Don't be shy and say Hi! Comment by Xarly February 2019
  • Hey everyone, @firebombmarkus already gave the perfect answer, as @Meirav_Inbar pointed out by selecting it as the accepted answer, so there is nothing for me to add :smile:. Indeed, those players are on Windows, hence why they have the levels. The screenshot shows the can at the bottom right that proves that, for Android,…
    in why is the soda saga stuck on level 2891 for 4 days and won't continue? Comment by Xarly February 2019
  • That's amazing @Yaz_Milani ! Hopefully you do get to be invited to another one of those exciting events we do here and there. And I truly hope you get to see the office of London because it's probably the most incredible office I've ever been to in my life! I had the chance to visit last year and it's incredible! I love…
    in Don't be shy and say Hi! Comment by Xarly February 2019
  • Hey @Kan_NG , Sorry I didn't get back to you earlier - it's been very busy lately! Just click on my profile and on the right side you will see a message icon. Click on it and you will be sending me a PM! I'll be waiting for it and will be happy to assist you. Cheers! Xarly
    in I've lost of my Goldbar of candy crush soda after connecting to fb. Comment by Xarly February 2019
  • Hi @Kathy_Li , We would need to understand better this issue in order to help. Is there a way for you to share with us a video or screenshots of the situation? If you can share with us information around your device and so on it would be very much appreciated. That way we can help you out better. Cheers! Xarly
    in I am at Level 2027 using my mobile, there is a bug where the monkey will be studied, won't move. Comment by Xarly February 2019
  • Hi @msburf, We need a screenshot then of what you encounter when you try playing that level. The more we can understand what you mean by not capable of doing anything in the level, the better. Cheers, Xarly
    in Why is my candy crush soda frozen on level 569. I've updated it and still the same Comment by Xarly February 2019
  • Hi @corrysh , Welcome to the Community of Soda! Hope you enjoy your time here with us :smile:. In order to help you out we need to know more about your situation. If possible, the ideal would be to get some sort of screenshot or video that explains the issue along with the device you play on. On top of that, it would be…
    in Level 2049 seems impossible. Any suggestions? Comment by Xarly February 2019
  • Hi @Torkeltje, There was an issue with this level but due to the feedback from players we recently released a fix. Please try again (make sure your game is up to date) and if you encounter the issue, let us know. Cheers, Xarly
    in Level 1951 Comment by Xarly February 2019
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