Xarly

Community Manager

Comments

  • Hey everyone, Thanks for letting us know that the issue has been fixed! @Carole_McSherry , we are here to help, don't worry, no need to panic! :lol: Bear in mind that Bubblegum Hill is an event that comes and goes and that not every player has it at the same time. It's an addition to the core game and it can change from…
    in Having issues with Bubblegum Hill? Click here! Comment by Xarly December 2018
  • Hey @Jilly , To be honest with you, there are currently no plans on this happening. Never say never, but as of now, the roadmap doesn't include Amazon App as a new platform for the game. Cheers, Xarly
    in Pyramid solitare saga Comment by Xarly December 2018
  • Hi @hannansc and @alisadedic , Welcome both to the Community and thank you for your reports! You two are the first to report this so we will send it on to the studio and keep an eye for future iterations. If you know of any other players facing it please invite them to come to this thread and let us know, since that can…
    in Fishing with friends team changed w/o saving progress??? Comment by Xarly December 2018
  • Hi @evaxcer ! Welcome to the Jelly Community! Feel free to check things out and I hope you find this place a great way of knowing other players and engaging with them as well :smile: . That said, our levels change and adapt as we reiterate them to make them challenging and more entertaining. That's why you might have seen…
    in Level 171 only gives me 12 moves Comment by Xarly December 2018
  • Hi @nsuz , There are no changes to this that we know of. Can you confirm that this is only happening to you on Soda? We have tested here due to your point and could not reproduce the same behaviour. Looking forward to your reply! Cheers, Xarly
    in Soda Candy Crush screen will not rotate (This is intended)! Comment by Xarly December 2018
  • Hey everyone! I'm loving these pictures! Just WOW. @Jilly, you live in a beautiful place! And @nicely19 , if you could show us the view when you wake up it would be awesome, I'm sure I'm not the only one who would love to see it! I keep being amazed at how beautiful this world is and how incredible it is that we can all…
    in (Contest Finished) - Where are you playing from? (50 gold bars for 3 winners!) Comment by Xarly December 2018
  • Hey @Tricone , HERE is an article about how to restore your progress. Please take a look around and if nothing helps just let us know here and we will be happy to help. Cheers! Xarly
    in App closed unexpectedly and now all progress is lost. Comment by Xarly December 2018
  • Hey @RashidSaifi , Pinned to the top of the page and as a message you have "Main questions around Soda". There is a link to this article HERE that explains the issue you are describing. I hope it helps! If not, just reach out again and we'll be happy to help! Cheers, Xarly 
    in Candy Crush Soda starts on wrong level every time I open it. Comment by Xarly December 2018
  • Hi @sebs , Don't worry! I know it sounds scary but we'll restore your progress together. Good to see that the reinstall fixed it! Let's now get you back on track. Check out your private messages, I'll send you one so that we can get you back on track. Cheers! Xarly
    in SuddenApp crashes and returns to the home screen Comment by Xarly December 2018
  • Hi @l_emslander , In the main questions around Soda, you can find this article HERE that speaks about it and gives you the tips to solve it. Cheers! Xarly
    in Progress not synching Comment by Xarly December 2018
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