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I installed this game from my Galaxy Store but I don't think I received the pre-registered rewards.
@QueenB @johamilton
Hi teewiping,
Sorry to hear you're having trouble receiving your pre registration rewards. We are currently looking into this as we suspect that there might have been an issue with the popup.
We believe that you should still have received your rewards but because the popup never showed, you might have missed it.
Can you please go to the Card Dec and send me a screenshot of it?
Also, if you see any of these items in your game, it means that you have received your rewards but just did not get the popup 😔
Hi again! 👋😊
Okay! You can continue telling to the Player Support Team 👇😊
Yes! I did reaching and passing Level 20 in this game but it's still not worked as these pre-registration rewards are still not appeared for me yet. I did try restarting my device and using the stable my internet connection already. But it's still not worked again.
Can you please help me to send these pre-registration rewards back for me in Candy Crush Solitaire again? Thank you so much again!
Then we hope Player Support Team will continue replying and helping you to send these pre-registration rewards back in this game! Cheers! 🤞😊
You choose a topic is Lost Progress or Items, then you choose a subtopic is I lost my progress better (Please DON'T choose a subtopic is I lost my items as it will replying you automatically that it's not helpful and worked for you). Then Player Support Team will replying and helping you soon. 🤞😉
If none of this helps, please contact us through the game app :
We hope they can help you soon! 🤞😉
Also thank you for pre-registering and interest playing Candy Crush Solitaire! 🍭🍬♠️♥️♦️♣️👍🤗
Thank you for pre-registering for our game @teeweiping
To ensure you receive your exclusive pre-registration rewards, follow these simple steps while progressing through the game:
1. Pass Level 3 Once you complete Level 3, you’ll receive a pop-up confirmation that your pre-registration reward has been successfully added to your account.
2. Pass Level 8
After clearing Level 8, another pop-up will appear, confirming that your exclusive card back has been added to your collection.
3. Pass Level 10 When you reach Level 10, the Card Back setting will be unlocked. This means you can now go to your settings and equip your pre-registration card back to show it off in-game!
If you don’t see your rewards, try restarting your game or checking your internet connection. If
Let me know how it goes 😁
Sweet! You're welcome and Way to go again! 🍭🍬♠️♥️♦️♣️👍😄
Keep challenge playing and completing your next new levels then the next special features will be appeared soon too. 🍭🍬♠️♥️♦️♣️😄
Thank you. Now, season pass appeared. My level is 55.
Sweet! You're welcome again! 👍😄
Well! I think you make sure reach up to Level 51 first, then these special features will be appeared soon. So Yes! Just keep challenge playing and completing next new levels until you see these special features will be appeared. 😉
Have a wonderful, happiness, fun and relax weekend! @teeweiping 😄
Thank you 😊. My level now is 47 but I don't have tugs of card, season pass, salmon race and sweet streak. It's ok I will keep continue playing.
Woohoo! Congratulations to you again! Finally you got these pre-registration rewards back in this game now! 🙌😄
Enjoy your happy claiming and using this exclusive card : One Heart Classic Card and also claiming these pre-registration rewards! 🎉🍭🍬♠️♥️♦️♣️🙌😄
Good luck for your challenge playing Candy Crush Solitaire again! Also thank you for never-ending to play Candy Crush Solitaire! Enjoy and relax with never-ending fun of Candy Crush Solitaire!🤞🍭🍬♠️♥️♦️♣️🍀💕🤗
Sweet! You're welcome again! @teeweiping 👍😄
Oops! Sorry! I don't know! I did playing and completing the new levels until to the Bonus levels too fast without thinking and checking due to my early access! So I cannot helping and answering you this question! 😅
But I see these special features are start available here to help you in this game now after you reach up Level 46! 😄
Today morning I found this when collecting coins:
@QueenB @Diamond_Lim
Thank you. Do you think I need to reach which level to open all the features you mentioned above?
Wow! That was amazing! Way to go! @teeweiping 👍😄
Alright! Let's wait on tomorrow! Then you can claiming more FREE coins every 4 hours then you can continue next new levels on tomorrow! 😉
Also these special features are...
Salmon Races (After Sweet Streak ended, then it will appears. One day available only)
Sweet Streak (After Salmon Races ended, then it will appears. Another one day available only too)
Collect the Black / Red Cards Mission (Every 3 days)
Candy Box Chocolate Hunt (Mondays [night time] to Fridays [night time] available only [USA, Canada, Brazil and Some of East Countries] / Tuesdays [early morning time / morning time] to Saturdays available [early morning time / morning time] only)
Tug of Cards (Fridays [night time] to Sundays [night time] available only [USA, Canada, Brazil and Some of East Countries] / Saturdays [early morning time / morning time] to Mondays [early morning time / morning time] available only)
Weekly Challenge (Every week)
And Season Pass Event
These special features are also helping you to win more sweet rewards (Coins, FREE Tickets (Don't use the coins on the next new levels) and Boosters) and pass these challenge levels much easier and better! 👍😄
Good luck for your challenge playing Candy Crush Solitaire! Also thank you for never-ending to play Candy Crush Solitaire! Enjoy and relax with never-ending fun of Candy Crush Solitaire!🤞🍀💕🤗
I'm now stucked at level 47. I used up all my available coins. I will wait to play on tomorrow then.
Oh Yeah! I really also so happy as finally I got my pre-registration rewards back in this game now! Thank you so much! @teeweiping 🎉🍭🍬♠️♥️♦️♣️🙌😄🤗
Oh! That's strange! I am also happy to see you got your exclusive card deck but you didn't seem these pre-registration rewards back too. 😅 We hope Player Support Team will answering and helping you to send these pre-registration rewards back soon. 😉
Off-topic : Of course! If we don't have enough coins, we cannot continue playing next new levels. Just wait then claim more FREE coins every 4 hours! We really hate we are waiting so long! 💰😆
Wow, Congratulations 🎊 @Diamond_Lim I'm not sure if I receive the coins and boosters but at least I have the exclusive card deck. I'm also very happy about that. ☺️
Off-topic: do you have ever stuck on a level that you don't have enough coins to continue?
Yes! Finally Player Support Team are just answering and helping me to send these pre-registration rewards back in this game now! 🎉🍭🍬♠️♥️♦️♣️🙌😄
We really love claiming this exclusive card deck : One Heart Classic Card and these pre-registration rewards in this game! Woohoo! 🎉🍭🍬♠️♥️♦️♣️🙌😄
Enjoy our happy claiming and using this exclusive card : One Heart Classic Card and also claiming these pre-registration rewards in Candy Crush Solitaire! Also enjoy and relax with never-ending fun of Candy Crush Solitaire! 🎉🍭🍬♠️♥️♦️♣️🙌😄
Do you have that card deck in your list?
Wow! That's strange! Congratulations! Finally you did claiming this exclusive card : One Heart Classic Card on your card deck list and also claiming these pre-registration rewards! Enjoy your happy claiming and using this exclusive card : One Heart Classic Card and also claiming these pre-registration rewards! 🎉🍭🍬♠️♥️♦️♣️🙌😄
After passed one level now it's unlocked. So, does it means I have receive the rewards without the pop-up confirmation?
I believe I didn't receive those rewards because the exclusive card deck is locked. Anyway, thanks for helping.
Here are my screenshots:
Great! You're welcome again! Tee! 👍😊
We hope Player Support Team will continue replying and helping us to send these pre-registration rewards back in this game! 🤗
Alright. I already told them. Thanks for your helping.
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My friend steventseng is playing now and already claimed his pre-registered rewards.
Deleted.
My proof
@steventseng did you start to receive your pre-registered rewards on level 4? I didn't receive any when I started my game on level 1.
Hi! I was in a hurry to play at first, but it wasn’t until the fourth level that I thought of logging in to claim the prize. When I logged into my King account, I immediately received the reservation reward.
Do you have a login account?
Oh I see. I will try that. I played with my mom and now already level 10.
I still receive nothing after logged in my account.
I followed all your steps but so far I still haven't get any pop-up confirmation. Now my level is 13.
I go to find the topic of my issues but none of it related to my issues.
I already email them using my yahoo account. Let's see how it's going.
Great! You wait for Player Support Team will replying and helping you soon! 🤞😊
Is this automatic email because it just mentioned the same things with you all let me know before.
@Diamond_Lim
Yes! Exactly! So that's why we choose a subtopic is I lost my progress better, then Player Support Team will checking, replying and helping us for the problems better. 🤞😉
I already choose what you suggested to me.
I won the weekly prize yesterday but did not receive the rewards. This had been happening in the past but was resolved. I'm currently on level 2690 and will attach screen shot of game version etc.
Hel help me
I was playing this game on level 2701-2716 when multiple glitches started happening. First I had selected the game to be x4 and x8 and it took the appropriate amount to play. When the game ended it never gave me what I had earned at all. I Lost a lot of coins very quickly that i just bought. Then on a different level, I…
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