Login Issues

Pobinski

I Pre ordered the Game from the Play store (Candy Crush Solitaire), it downloaded on release and installed (Pixel 6), i have played to about Level 127, I want to also play on my Samsung Tablet (S5e)

But when ever i try to login in my King Account it just locks up and doesnt log in, so i cannot transfer my progress etc to the Tablet (Sam S5E).

I have tried un installing, power cycles etc, this is whilst sitting under my normally solid wifi what i have noticed though the version on my phone is en-us-en config file 15528882948 (1.0.21)

and my tablet is En-GB-En 15544439062 (1.0.21)

There is no updates to the play store, they are both running on the same google account etc.

So how do i fix this.

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3275955#Comment_3275955

Hi @StevieBarn, here is a member that was nice enough to give information about the Galaxy.

I wanted to tag you so you can see the answer.

Thank you so much @Pobinski for you comment and helping a fellow member. 💕

QueenB

https://community.king.com/en/candy-crush-solitaire/discussion/486740/login-issues

Hi Pobinski,

Thanks for reaching out! We’ve reported this issue to the studio, and they are currently investigating it. I know it’s frustrating not being able to log in and sync your progress, but rest assured, the team is looking into it.

In the meantime, I recommend keeping an eye out for updates in the game, as the studio will work on a fix. You can also continue playing on your current device while we wait for a resolution.

We appreciate your patience, and I’ll update you as soon as we hear more.

Thanks for sticking with us!