Solitaire Freeze

buffyyy

I played solitaire till level 149 and then deleted it and played over (no reason).

On the second roundly game freezes ever time I add a booster before staring the game. I keep losing the booster and the coins because all I can do is close the game.

iOS 17.

Any ideas how to fix it?
It startet with the level that introduced the boosters but I failed to use them the first time. Because I already knew the game.

QueenB

https://community.king.com/en/candy-crush-solitaire/discussion/487767/solitaire-freeze

Hi buffyryy,

Thanks for reporting this issue, and I’m sorry to hear your game is freezing when using boosters. That sounds really frustrating, especially since you're losing coins and boosters in the process 😔

The good news is that this has been reported to the studio, and they are looking into it! 🛠️ In the meantime, could you try these steps to see if it helps?

Force close and restart the game
Check for any game updates in the App Store
Clear cache & restart your device (this won’t erase your progress)
Try playing without selecting a booster and see if the freeze still happens

If the issue continues, I’d recommend reaching out to Player Support through the game’s settings so they can take a closer look.

I appreciate your patience, and thanks for sticking with us!

buffyyy

I tried all of it. I can play without booster. But trying it out I lost a fair amount of coins and I got stuck many times. I am close to replay all the levels again. It’s frustrating not to be able to use boosters. Glad the problem is reported. 

Thank you