Game crashes
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Level 1
Under certain circumstances, using two boosters (Bomb and UFO) causes the animation to play, the cards to be removed and then leaves a blank card.
Have to force quit the app and reopen. However it takes your coins, your boosters and doesn’t revert to previous amounts before you started the level.
Not great if you’ve just bought coins.
iOS 18.3.1, 16 Pro Max, latest game build
Comments
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can someone please look at my account and credit me with the coins I’ve bought. If you’re aware of this issue but are still allowing people to use boosters, then you’re effectively taking money from user and not providing them with something that’s fit for purpose. In the grand scheme of things it’s not that important, but grabbing money and not providing a working product is effectively theft.
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No es muy útil sino te explican todo paso a paso y con imagenes
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No es muy útil sino te explican todo paso a paso y con imagenes
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No es muy útil sino te explican todo paso a paso y con imagenes
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Hi Ginger, I am so sorry you are having this problem and we know it is so frustrating. There was an issue regarding using and purchasing Boosters and having the game freeze.
We now have good news and it has been fixed in our latest update.
-On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.
Alway make sure you have the latest version and check for updates.
Regarding any purchases that you made for Gold, please use the link below and they will help you out with the loss 👉️Contact Us
💕
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Hi Beafereli and welcome to the Candy Crush Solitaire community. I am sorry you are having problems understanding how to play.
We do have a thread that I think would be useful for you. Check out the How to Play thread ~ You can find it 👉️Here
💕
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My game crashed or froze I have restarted it 3 times and have lost most of my coins very upset. Any way to get them back please. I really like playing this game. But if it keeps crashing I might just have to delete it and find another one.
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Hi, I am so sorry you are having this problem and we know it is so frustrating. There was an issue regarding using and purchasing Boosters and having the game freeze.
We now have good news and it has been fixed in our latest update.
Please Update phone🤗
-On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.
Alway make sure you have the latest version and check for updates.💕
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