📢 Known Issue: Game Freezing When Using Boosters (UFO) 🚨
Answers
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No es muy útil sino te explican todo paso a paso y con imagenes
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Hi Ginger, I am so sorry you are having this problem and we know it is so frustrating. There was an issue regarding using and purchasing Boosters and having the game freeze.
We now have good news and it has been fixed in our latest update.
-On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.
Alway make sure you have the latest version and check for updates.
Regarding any purchases that you made for Gold, please use the link below and they will help you out with the loss 👉️Contact Us
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Hi Beafereli and welcome to the Candy Crush Solitaire community. I am sorry you are having problems understanding how to play.
We do have a thread that I think would be useful for you. Check out the How to Play thread ~ You can find it 👉️Here
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My game crashed or froze I have restarted it 3 times and have lost most of my coins very upset. Any way to get them back please. I really like playing this game. But if it keeps crashing I might just have to delete it and find another one.
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Hi, I am so sorry you are having this problem and we know it is so frustrating. There was an issue regarding using and purchasing Boosters and having the game freeze.
We now have good news and it has been fixed in our latest update.
Please Update phone🤗
-On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.
Alway make sure you have the latest version and check for updates.💕
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Hi and I am so sorry your game is still freezing after the update.
After your update did you turn your device off and let it set about 10 seconds then turn it back on?
Also can you please tell me what device you are playing on. An Android or Apple. Also please give me a screenshot of what version of the update you have.
We appreciate you help in trying to find out what is going on and getting you back into playing.
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Hi, I know this is very frustrating for you not being able to play. Can you please tell me what is happening in your game.
The issue where using and purchasing Boosters would make the game freeze has now been fixed in our latest update.
As always, to make sure you have the latest version:
-On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.
If you have made purchases, please go to this link and let them know. Here is the link👉️Contact Us
💕
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Hi and welcome to the Candy Crush Solitaire community. I am so sorry you are having a problem. I know it is so frustration.
The issue where using and purchasing Boosters would make the game freeze has now been fixed in our latest update.
As always, to make sure you have the latest version:
-On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.
💕
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