📢 Known Issue: Game Freezing When Using Boosters (UFO) 🚨

2

Answers

  • johamilton
    johamilton Posts: 27,524
    edited 10:27AM
    https://community.king.com/en/candy-crush-solitaire/discussion/488118/game-is-freezing

    Hi and welcome to the CC Solitaire community! I just got great news that this has been fixed.

    The issue where using and purchasing Boosters would make the game freeze has now been fixed in our latest update.

    As always, to make sure you have the latest version:

    -On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.

    🤗

  • krystle_
    krystle_ Posts: 1

    Level 1

    Bought 2 boosters, entered the game and it didn’t deal a card or activate booster, it froze. So I lost coins and boosters. This has happened numerous times.is it going to be resolved?

  • johamilton
    johamilton Posts: 27,524
    edited 10:27AM
    https://community.king.com/en/candy-crush-solitaire/discussion/488245/why-does-this-game-continuously-freeze

    Hi and welcome to the Solitaire family. I am so sorry you having this problem. The end of last week the problem was turned over to our team and as of today the issue has been fixed in our latest update.

    -On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.

    As always, to make sure you have the latest version💕

  • MGA2036
    MGA2036 Posts: 1

    Level 1

    please fix freezing of game and return all lost boosters!! Updating did not fix problem

    IMG_0363.png
    IMG_0364.png
  • crinnaj
    crinnaj Posts: 1

    Level 1
    edited 10:27AM
    IMG_6257.png

    same thing happening and it takes all of my power plays.

  • ginger_badger
    ginger_badger Posts: 3

    Level 1
    edited 10:29AM

    Under certain circumstances, using two boosters (Bomb and UFO) causes the animation to play, the cards to be removed and then leaves a blank card.

    Have to force quit the app and reopen. However it takes your coins, your boosters and doesn’t revert to previous amounts before you started the level.

    Not great if you’ve just bought coins.


    iOS 18.3.1, 16 Pro Max, latest game build

  • ginger_badger
    ginger_badger Posts: 3

    Level 1
    edited 10:30AM

    can someone please look at my account and credit me with the coins I’ve bought. If you’re aware of this issue but are still allowing people to use boosters, then you’re effectively taking money from user and not providing them with something that’s fit for purpose. In the grand scheme of things it’s not that important, but grabbing money and not providing a working product is effectively theft.

  • ginger_badger
    ginger_badger Posts: 3

    Level 1
    edited 10:27AM

    yeah this is starting to really irritate the life out of me. Handy they take your money to start a level but it vanishes

  • Beafereli
    Beafereli Posts: 9

    Level 2
    edited 10:30AM

    No es muy útil sino te explican todo paso a paso y con imagenes

  • Beafereli
    Beafereli Posts: 9

    Level 2
    edited 10:30AM

    No es muy útil sino te explican todo paso a paso y con imagenes

Hey! Would you like to give us your opinion?

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