Candy Crush Solitaire

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Take part in contests and win Gold Bars or other goodies!

Candy Crush Solitaire

Discussions
Let’s talk Candy Crush Solitaire! Share tips, thoughts, or anything on your mind.
Support
Need a hand with the Candy Crush Solitaire? Ask your question here and get help from others!
How to Play
New to the game or curious about a feature? Learn more about Candy Crush Solitaire here!
Contest
Take part in contests and win Gold Bars or other goodies!

Disparition d'énergie de cartes postales.

Polaire

Bonjour,

Je viens de rencontrer un problème un peu particulier.

Hier, j'ai terminé le niveau 1200, soit le dernier niveau avant la mise à jour de ce matin.

J'ai automatiquement basculé vers le tournoi des étoiles.

Toutefois, j'ai voulu valider ma carte postale car j'avais les 12 fragments nécessaires.

Mes fragments ont disparu et ma carte postale est toujours à 11/12.

Est-il possible de les récupérer ?

Merci par avance, et continuez ainsi, c'est un super jeu.

Polaire

Welcome! 👋

Comments

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3313310#Comment_3313310

Hi Polar, wow that is awesome. Nice to know this information, I apprecaite it.

I have started a new thread for ideas, tips, questions in discussions. If you have anything to add, would love to see you join in on the conversations.

https://community.king.com/en/candy-crush-solitaire/discussion/495065/%E2%80%8D-%EF%B8%8Fyou-have-any-tips-or-questions-lets-chat

Also I just add another contest in the discussion area that would love to see you join in and maybe win some boosters.

https://community.king.com/en/candy-crush-solitaire/discussion/495270/%EF%B8%8F-word-search-can-get-you-prizes-%EF%B8%8F

I would love to add you to our tagging list, if you don't mind. It is something that just keeps you updated on news and contests. 🤩

Polaire

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3313220#Comment_3313220

Bonjour @@johamilton,

Merci beaucoup pour vos conseils.

J'ai désinstallé et réinstallé le jeu, ça n'a rien changé.

Toutefois, j'ai découvert une faille qui m'a permis de récupérer mes 12 fragments perdus : j'ai fait les 13 premiers niveaux dans une nouvelle partie (pour gagner 12 fragments de cartes postales), puis je me suis connecté avec mon compte king.

Par miracle, il a conservé les 12 fragments de la "nouvelle partie", ce qui m'a permis de valider ma carte postale.

Je ne suis pas sûr que cette façon de faire était prévue dans le jeu, mais elle m'a bien aidé.

Je vous remercie encore une fois, et vous souhaite un bon jeu.

Polaire

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/495223/disparition-denergie-de-cartes-postales

Hi and a warm welcome to the Solitaire Community! We for sure so not want to miss any of our Postcards.

Could you please try to follow the steps below?

Lets do a soft reset. Log out of your game. Turn off your device and let it sit for about 10 seconds. Turn your device back on and then log back in with your email and password.
Check if there are any updates for your game and device. We have had a couple in the past 2 weeks.
Make sure you have at least 2GBs of free space and clear your cache

If by chance that did not work, please contact Players Support. For your convience here is the link ~ Contact Us

You will need to give them your King ID#, if you do not know how to find there, here are the instructions

Tap on the cog wheel left bottom corner

Tap on My Account

Double tap on the Yellow King Icon top of screen. That is your King ID#

💕

Comments

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3313310#Comment_3313310

Hi Polar, wow that is awesome. Nice to know this information, I apprecaite it.

I have started a new thread for ideas, tips, questions in discussions. If you have anything to add, would love to see you join in on the conversations.

https://community.king.com/en/candy-crush-solitaire/discussion/495065/%E2%80%8D-%EF%B8%8Fyou-have-any-tips-or-questions-lets-chat

Also I just add another contest in the discussion area that would love to see you join in and maybe win some boosters.

https://community.king.com/en/candy-crush-solitaire/discussion/495270/%EF%B8%8F-word-search-can-get-you-prizes-%EF%B8%8F

I would love to add you to our tagging list, if you don't mind. It is something that just keeps you updated on news and contests. 🤩

Polaire

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3313220#Comment_3313220

Bonjour @@johamilton,

Merci beaucoup pour vos conseils.

J'ai désinstallé et réinstallé le jeu, ça n'a rien changé.

Par miracle, il a conservé les 12 fragments de la "nouvelle partie", ce qui m'a permis de valider ma carte postale.

Je ne suis pas sûr que cette façon de faire était prévue dans le jeu, mais elle m'a bien aidé.

Je vous remercie encore une fois, et vous souhaite un bon jeu.

Polaire

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/495223/disparition-denergie-de-cartes-postales

Hi and a warm welcome to the Solitaire Community! We for sure so not want to miss any of our Postcards.

Could you please try to follow the steps below?

Lets do a soft reset. Log out of your game. Turn off your device and let it sit for about 10 seconds. Turn your device back on and then log back in with your email and password.
Check if there are any updates for your game and device. We have had a couple in the past 2 weeks.
Make sure you have at least 2GBs of free space and clear your cache

If by chance that did not work, please contact Players Support. For your convience here is the link ~ Contact Us

You will need to give them your King ID#, if you do not know how to find there, here are the instructions

Tap on the cog wheel left bottom corner

Tap on My Account

Double tap on the Yellow King Icon top of screen. That is your King ID#

💕

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🤶 Week 2 ~ starts now, so come on in and join the fun. 🍥How to Play The weekly goodies will be located behind one of the holiday images. Only 1 guess per player each week and you cannot change your answer. So take your time with your answer. As a comment, write the number in that you think the prize is located ~ 1, 2, 3, 4…
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Discussions
Let’s talk Candy Crush Solitaire! Share tips, thoughts, or anything on your mind.
Support
Need a hand with the Candy Crush Solitaire? Ask your question here and get help from others!
How to Play
New to the game or curious about a feature? Learn more about Candy Crush Solitaire here!
Contest
Take part in contests and win Gold Bars or other goodies!